Error UCS-5024

[Printmaker]

Can we please have our Final Fantasy back? Honestly the free month is not a service to your customers if in the process your free month includes no access. We all didn't read the fine print. I too am screwed my husband and I pay on the same card; he is on, I am not. WTF Is the problem that you want only one of us to have a free month? Come on...

[Seitzer]

I am getting the same problem. The description below provides a clear step by step description of what is happening. Hopefully a moderator will weigh in. Make sure everyone opens technical support cases with PlayOnline also.

I usually play FFXI all weekend, every weekend, although in the past I have played a lot more during the week also. And I just played FFXI last night. However, all of a sudden I cannot play due to this problem.

When I logged into my Play Online/FFXI Account this evening to play FFXI, I received an error message stating “PlayOnline services currently cannot be accessed because the selected PlayOnline Account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline Services again. Reactivate PlayOnline Account? (LM-08)”.

When I click the “Reactivate Button”, I am taken to a Playonline logon screen where I enter my Playonline ID and Password and then I click the “Log In” button.

Immediately after I click the “Log In” button, I get “Error UCS-5024. Invalid process. Please exit the current application”.
At that point, I am unable to do anything more, except log off.

If I try and log in via the PlayOnline membership information portion of the square-enix website at https://secure.square-enix.com/cisweb/app, I get an error that says “PlayOnline services currently cannot be accessed because the selected PlayOnline account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline services again. For more information, please log in to the PlayOnline Viewer. (LM-8)”.

Hopefully a moderator will weigh in on this issue and provide some kind of time line to getting this fixed.

[Amilyia]

I am getting the exact same messages/errors that Seitzer is getting. I was extremely mad this morning when it wouldn't let me log on, but I guess the good news is that I am not alone in this issue...

Dear SE,

I understand you are probably short staffed etc.. but this kinda of issue should have never happened in the first place and I sincerely hope you take actions to avoid this kind of thing in the future. FFXIV was a flop, sure you have put to much into getting it where it is to completely stop developing it. However, stop placing all of your staff and resources into that game and start taking care of these other issues or you will only lose more of your player base to other games.

Thanks!

your frustrated fan

[Nate]

http://forum.square-enix.com/ffxi/th...s-%28Apr.-2%29

Its on the pol site too, they made it official, there looking into it. Maybe it was the massive flood of complaints. we'll never know.

[thedavid]

Still not fixed here either