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  1. 04-03-2011 11:30 AM #1
    Thonuwan
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    Credit Card Denial

    When I tried to log on to FFXI today a pop up said that my credit card had denied payment to PlayOnline. I haven't talked to my bank yet, but I don't see why this would happen because this hasn't happened before and I didn't do anything to tell the bank to stop payment.

    Could be related to the free month we received? Could it be something else on the SE side?

    I will call my bank and try to find out what happened.

    Thank you.
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  2. 04-03-2011 11:45 AM #2
    Chrianna
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    Quote Originally Posted by Thonuwan View Post
    When I tried to log on to FFXI today a pop up said that my credit card had denied payment to PlayOnline. I haven't talked to my bank yet, but I don't see why this would happen because this hasn't happened before and I didn't do anything to tell the bank to stop payment.

    Could be related to the free month we received? Could it be something else on the SE side?

    I will call my bank and try to find out what happened.

    Thank you.
    Don't bother calling your bank - just read the other forum posts- A whole lot of people got canceled today for no reason
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  3. 04-03-2011 11:46 AM #3
    Thonuwan
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    For clarification the error type at the bottom, or what I'm assuming is the error type, is LM-08.
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  4. 04-03-2011 11:47 AM #4
    Thonuwan
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    Quote Originally Posted by Chrianna View Post
    Don't bother calling your bank - just read the other forum posts- A whole lot of people got canceled today for no reason
    Okay, thank you. I had read some of the other posts but the ones I read dealt more with losing specific content ID's and not with not being unable to even log on. Thank you though.
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  5. 04-03-2011 12:04 PM #5
    Chrianna
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    Please read the form - Error UCS-5024 we have all been told our accounts are canceled for non-payment and no on can log into change cc or anything else - SE has finally said they know there is a problem
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  6. 04-08-2011 06:44 AM #6
    Nillvast
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    Thonuwan,

    As noted in the general forum rules, this forum is for the discussion of technical issues, and we are unable to assist with any account-related issues. This includes difficulties with credit cards processing payment. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
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