I doubt merging servers would fix anything but only to lose more players. Don't you remember the day when it got merged, we all lost our linkshells and were forced to rename our names if already taken? Yep, that would be more problems than fixing the payment or improving the technology. I do agree with people who said this game does not appeal to new players, I had my friend who decided to play this for the first time (also her first MMO before FF14 released) last year. I helped her to get her thief all the way to level 99 but while I was not around online she simply had no idea what to do. I told her having the wiki guide is the only way to play this game so we both decided to drop it and move on to FFXIV because it suits her more better than this game does.