Error UCS-5024 (why can't i reactivate?!?!?!)

[Sassykitty]

I have to say I am getting same error (UCS-5024) , but past the point of mad. It is so ridiculous we always have to just deal when these things happen and no support to fix it as it happens. My boyfriend on other hand is getting the unpaid message and we have plenty of funds to cover the billing we aren't suppose to have for the month of April.

[Draiman]

You know, its *** like this that SE pulls on the one night a week were I can stay up late and play, they seriously need to get there act together.

[kyrndeadpoet09]

Error code 5024 sucks!!!

[Sassykitty]

I know how that is, I was excited about staying up late and getting things done myself.

[Ramsesw]

It is happening to me UCS-5024. I cannot log in or reactivate. My wife's account which has the exact same credit card information is perfectly fine. She is able to log in and play. This is so unfair!

[Ramsesw]

Not to mention those that are waiting for the Registration server to be up, my wife is able to access the server and activate and cancel an account, but I am not able to do anything. SE this sucks!

[Amanomurakumo]

That just really ticks me off hearing that

[TheCow84]

so does anyone know what the problem is?

[Amanomurakumo]

a GM posted that they know theres a issue but they dont know what it is, typical SE

[Seitzer]

I am getting the same problem. The description below provides a clear step by step description of what is happening. Hopefully a moderator will weigh in. Make sure everyone opens technical support cases with PlayOnline also.

I usually play FFXI all weekend, every weekend, although in the past I have played a lot more during the week also. And I just played FFXI last night. However, all of a sudden I cannot play due to this problem.

When I logged into my Play Online/FFXI Account this evening to play FFXI, I received an error message stating “PlayOnline services currently cannot be accessed because the selected PlayOnline Account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline Services again. Reactivate PlayOnline Account? (LM-08)”.

When I click the “Reactivate Button”, I am taken to a Playonline logon screen where I enter my Playonline ID and Password and then I click the “Log In” button.

Immediately after I click the “Log In” button, I get “Error UCS-5024. Invalid process. Please exit the current application”.
At that point, I am unable to do anything more, except log off.

If I try and log in via the PlayOnline membership information portion of the square-enix website at https://secure.square-enix.com/cisweb/app, I get an error that says “PlayOnline services currently cannot be accessed because the selected PlayOnline account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline services again. For more information, please log in to the PlayOnline Viewer. (LM-8)”.

Hopefully a moderator will weigh in on this issue and provide some kind of time line to getting this fixed.