Unable to enter Nyzul Isle Investigation?

[Adrianne]

GM call response was to post a bug report

EDIT: Sorry, should have read the sticky. The info requested is:

Thread Title:
Unable to enter Nyzul Isle Investigation?

Platform:Windows 7

ISP:TV Cable of Grayson County

Type of Internet Connection:

Internet Connection Speed:
cable, 20 meg

Date & Time:
11/05/2014 @ ~30 mins before I posted this,

Frequency:
frequency was every time I tried (incl after zoning),

Character Name:
Arketa

Race:
Mithra

World:
Lakshmi

Main Job:
99THF

Support Job:
49DNC

Area and Coordinates:
Nyzul Isle staging point@the Runic Portal

Party or Solo:
solo

NPC Name:
None

Monster Name:
Name of monster that your character was battling against when the issue occurred.
*If you were not battling against any monster, then please write “None”.

Steps:

I took the quest/mission to do Nyzul investigation and forgot about it. Went to the portal in Aht Urghan and got sent to Nyzul, ofc. Didn't think about it, and went to exit to salvage, and it gave me the message about not being able to leave the staging point due to having Nzyul orders. So, I thought "Okay, I'll do that instead/first" and went and got an armband from the Immortal. When I cilck the runic portal to enter, however, it simply says "Nothing happens..." I did a search to see if maybe it was full, but there's no-one in the zone. I left back for AU Whitegate via the portal and came back, and still get "Nothing happens..." when I try to enter NI Investigation.

TL;DR Have all key items, still can't enter empty Nyzul Isle investigation.

IDK if it's down? I thought it gave a message indicating it was down, but it's been a few years since I've played and it's been down.