No Content ID?

[Catnipthief]

If they say you won't get charged, you won't. They never charge anything except during end of month maintenance- you have the whole month to make sure they don't.

it may say charged but i'm sure either once SE works out the issue they'll either issue refunds or be able to trick the system into not charging.

[Tanag]

If they charge me and the game works, I'm fine with that. The last thing I ever want in the future is for them to attempt to give me a free month. $15 is nothing, they can keep it.

[Khiinroye]

Since the issue is not resolved and we can't post on their status page, here are some step-by-step pictures of what's we're seeing. This shows what the problem we're running into looks like for us.

Following the steps provided to us:

STEP 1

[Resubscribing to PlayOnline]
Logging into PlayOnline with a cancelled PlayOnline ID will bring up the PlayOnline ID reactivation screen.
Follow the instructions presented at this screen.

We try to log on as normal, but are met with the message to reactivate:

Click for image

We click reactivate, and this screen appears:

Click for image

We enter the account info (not shown for obvious reasons), and get this message:

Click for image

STEP 1 says to follow the instructions on the screen, but those instructions are simply to close the application.

Hopefully the support team sees this post and can get something out of it.

[Flux]

@Khiinroye do you have a security token?

idk if this means anything regarding log in to the registration server and validation server side? (different servers for log in validations for accounts minus security tokens verses accounts with security tokens)

I never encountered the 5024 error after the first PoL log in after reactivation auto-prompt option. After entering my PoL ID and password, I was prompted to enter the Square Enix ID, SE password and one-time-password.

Successfully, I can't explain...

[Catnipthief]

@Khiinroye do you have a security token?

idk if this means anything regarding log in to the registration server and validation server side? (different servers for log in validations for accounts minus security tokens verses accounts with security tokens)

I never encountered the 5024 error after the first PoL log in after reactivation auto-prompt option. After entering my PoL ID and password. I was prompted to enter the Square Enix ID, SE password and one-time-password.

Successfully, I can't explain...

This just baffles me more then, if you were able to get past that then it only seems to be isolated to certain accounts only, which is pure garbage.

Please SE don't give us free stuff again...

[Khiinroye]

I don't have a security token, I click reactivate, it asks me to confirm membership, then UCS-5024s me.

I hadn't confirmed region info on the Square Enix account, so I did that, but it changed nothing.

[Flux]

maybe it was my security token idk ?

[Siiri]

maybe it was my security token idk ?

No, I can confirm the presence of a security token makes no difference. Still getting error even though have token. I would caution against making generalizations with such a small sample size. Thank you Khiinroye for taking the time to post screenshots of the errors some are still getting. Hope it helps.

I would suggest those concerned like the detailed posts like Seitzer's below me, and Khiinroye with the screen shots to further get attention to issue.

[Seitzer]

This may be related to the UCS-5024 error that is still not resolved.

Even though Square-Enix posted that they have fixed this issue and that those people who were impacted must re-subscribe following the instructions here --> http://www.playonline.com/ff11us/pol...ews20583.shtml, the exact same error still occurs.

When I tried logging into my Play Online/FFXI Account around 12:30 PM Eastern Time to play FFXI, I received the exact same error message stating “PlayOnline services currently cannot be accessed because the selected PlayOnline Account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline Services again. Reactivate PlayOnline Account? (LM-08)”.

When I click the “Reactivate Button”, I am taken to a Playonline logon screen where I enter my Playonline ID and Password and then I click the “Log In” button.

Immediately after I click the “Log In” button, I get “Error UCS-5024. Invalid process. Please exit the current application”.
At that point, I am unable to do anything more, except log off.

So the exact same problem is occurring even though Square-Enix claims that they fixed it via the web page --> http://www.playonline.com/ff11us/polnews/news20583

Also, if I try and log in via the PlayOnline membership information portion of the square-enix website at https://secure.square-enix.com/cisweb/app, I still get an error that says “PlayOnline services currently cannot be accessed because the selected PlayOnline account has already been closed, or because service fees have not been paid. By reactivating your PlayOnline account, you will be able to access PlayOnline services again. For more information, please log in to the PlayOnline Viewer. (LM-8)”.

And again, the only option available is to click the “Cancel” button and it takes me out of the environment.

Hopefully a moderator will weigh in on the exact nature of the issue and provide an estimated resolution plan and time table.

The problem is still not fixed

[Flux]

maybe it was my security token idk ?

No.

Thanks for the input. I just thought I'd throw it out there. The feedback helps.

You are right regarding the sample size as far as statistics are concerned, but in laws of probability, perhaps anything is possible, perhaps not all is probable. I understand your frustration Siiri, I have empathy. Just trying to help. I had to get up early on almost no sleep =)

I would suggest those concerned like the detailed posts like Seitzer's below me, and Khiinroye with the screen shots to further get attention to issue.

I humbly submit, The posted "fix" here:
http://forum.square-enix.com/ffxi/th...s-%28Apr.-2%29

worked for me, soo.... patience. SE has the source code, we all just speculate here blindly on dynamic situational probabilities.

Information is contained throughout this thread in many posts, if you need help, I suggest reading the entirety of this thread.