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[Kraatos]

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Look they responded and leave us in the dark still Awsome!!!!

[Kindra]

Ty Jhanaka for your response. Even if it is vague at least its something.

[Sacher]

Here’s my problem, SE bring in millions a month in subscription fees and they can’t even hire someone to work on the weekends? Here’s a clue for you geniuses, how about not perform maintenance then go home for the weekend! I cannot get into my account and I keep getting an error code. I have my checking account statement that show the money has come out of the same checking account for months! So why did you close my account??? I thought this month was free anyways? Or was that just a lie? If this month is free why in the bloody h is my account closed because of nonpayment? And while I am at it why do you even have game GM’s? They cannot do anything, so it’s pointless to have them. FIX THE ONLINE ACCOUNTS! AND I BETTER HAVE NOT LOST ANYTHING I HAD ON THE AH!!!!!!!!!!!

[Atigeve]

um runespider i did pay for it lol. look at the post above. i wasnt just charged once, not twice, but 3 times. 3 transactions in my account. so yes i did pay for it, x3

[Kindra]

/comfort Kraatos. I found a store called Pummels today and punched Uneac lol. You know kinda like punch buggies .

[argustus]

how ever vague at least we know there working on it now, cross your fingers and get drunk and when the hang over is over maybe the game will work

[Shadobi]

Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)

Thank you very much for a response. (bow)

[Chrianna]

Here’s my problem, SE bring in millions a month in subscription fees and they can’t even hire someone to work on the weekends? Here’s a clue for you geniuses, how about not perform maintenance then go home for the weekend! I cannot get into my account and I keep getting an error code. I have my checking account statement that show the money has come out of the same checking account for months! So why did you close my account??? I thought this month was free anyways? Or was that just a lie? If this month is free why in the bloody h is my account closed because of nonpayment? And while I am at it why do you even have game GM’s? They cannot do anything, so it’s pointless to have them. FIX THE ONLINE ACCOUNTS! AND I BETTER HAVE NOT LOST ANYTHING I HAD ON THE AH!!!!!!!!!!!

OMG I hadn't even thought about the items i have at the AH or in the Delivery Boxes!

[argustus]

shouldn't lose items in ah or boxes i didnt when i let my account go back last year to play ff14...wasted time

[Ohji_Lunartail]

Thank you sinor game master Jhanaka for a response. Many players have felt frustrated by this and knowing it's being looked into to find a solution should calm some of the weary souls. Thank you /bow