Hello Everyone,

Thanks for bringing this matter to our attention and I'm really sorry we did not reply back sooner.

While we do not have a timeline on when you'll be able to get back in and play, I can tell you we are reviewing this matter. While I do not like to be vague, we are going to ask for your patience for a bit longer. Rest assured, you have not been ignored. However we had to gather certain information prior to making a post.

We hope to get you back playing soon.

Thanks again!

-Senior Game Master Jhanaka
(Note: As I am not a Technical Support Moderator, further questions about what has happened may not be responded to by me; I am very sorry.)