I've had this issue in the past. Sometimes you stumble across someone calling Customer Support who is kind enough to move your character. Usually they'll tell you there is nothing they can do though :/. What worked for me was to login in on another machine with a different IP address. I was told by someone in SE Customer Support that my character got stuck transitioning servers but they weren't allowed to move it. Logged in on another machine worked just fine to unstick myself.