Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[Demonjustin]

Could you back up this claim? ^^;

Umm~ the number of people who've posted here repeatedly leading up to their accounts no longer being active asking for an alternative payment method informing SE that their time is coming up when they'll be unable to continue to play? I mean that source seems trustworthy enough to me.

[bungiefanNA]

Also, look at previous posts and see who doesn't have a character icon and profile by their name. That means their subscription is inactive.

Reddit and FFXIAH had several posts saying how some linkshells were decimated (or worse) by it. Note that this also impacts FFXIV, which has more subscribers, so is going to take a bigger hit.

[Apie]

I'm in the same boat, I have until 12/14 and then bam, I won't be able to log on. I am more than happy to pay, but since the first 401 error on 12/7, it's been pretty clear that this month's login event is screwed for me...So much for the Marduk's set I was gonna get with my points... Messed up part is that I did exactly what the SE employee told me to do on the chat system...still nothing.

[Stompa]

Me too, my PAYPAL Ultimate Game Card crysta runs out at the start of 2015.

And since SEMS doesn't want to accept my UK bank cards / account, that means my FFXI account will be going Han Solo <Furnishings> mode in a month or so.

Will thaw Han out if/when Paypal option is added in the future.

[Apie]

Me too, my PAYPAL Ultimate Game Card crysta runs out at the start of 2015.

And since SEMS doesn't want to accept my UK bank cards / account, that means my FFXI account will be going Han Solo <Furnishings> mode in a month or so.

Will thaw Han out if/when Paypal option is added in the future.

My chat that just ended a few minutes ago made it sound like paypal MIGHT become available in under 30 days, but even so, we shouldn't have to go through this, period. I mean come on...How about this, SE, give me your mailing address, I'll send you a check/cash/money order/whatever and then you can have your money and I can play FFXI.

[Olor]

pretty sad when people can't even pay... if SE knew for months they were going to do this, why didn't they set up paypal before ending ultimate pay? Such a bad way to run a business. Not shocking though,

I mean this is the company that hasn't released a single older title for the wiiU eshop. I mean god forbid someone want to give them money, right? So I don't know why I expected FFXI to be more sensibly run than the rest of the company.

I feel for everyone affected by this, I was able to swing a CC to pay... not everyone's works. Worst part is with Xmas and everything it's such a prime time to play.

[Jile]

<player> Take my money!
<SE> \
<player> ... Take my money!!
<SE> \
<player> Um, Please? Please, take my money?
<SE> No soup for you! Come back one year!
<player> >.>

If they're not going to accept people's money they should make it F2P, I mean seriously they need to get new management that knows how to handle this. The dishonor alone should have been enough to motivate change. Very dishonorable way to treat customers!

[dasva]

So I've used the same bank and debit account since I started playing ffxi about 11 years ago. Gotten new cards as old ones expired but always the same account tied to it. The most recent card had been registered and working just fine for several months now... then randomly one night account deactivated and they say something is wrong of course everyone else in the world accepts the card and money and says it's fine but no not SE... then a few days later same thing with another account. Seriously what kind of business model do you guys run that literally tells customers that the money that they have been using for years is no longer good for no reason?

[BobbinT]

Wow! Seriously?

Then what the heck SE's doing? If what you guys claim were really true, maybe perhaps SE intends to close doors of XI in the future?

Right now, I want to hear if the amount of CC payer does make this game still survivable. :?

[Vasch]

Wow! Seriously?

Then what the heck SE's doing? If what you guys claim were really true, maybe perhaps SE intends to close doors of XI in the future?

Right now, I want to hear if the amount of CC payer does make this game still survivable. :?

It affects a lot of FFXIV players too, so it isn't an XI exclusive thing.

My Linkshell is now just me. Everyone else lost the motivation to play after a few of our favorite members were locked out. I think it may be too late for us :/