Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[Coops]

I'm getting 401 on a server transfer. 10 minutes after I successfully transferred 2 other characters with the same card.

[bungiefanNA]

401s seem to happen if you use the same payment method multiple times in a day. You can't have all your accounts sharing the same payment method unless they are all on the same SE ID and you charge the account with enough Crysta to do all your transactions at once. Everyone I've seen that has been able to pay and then has had the error has had it happen after multiple charges in one day, usually the 2nd or 3rd charge to the same card.

[BobbinT]

well... unfortunately, web browser could indeed affect the way website works. But... reverting to the old IE were not really a great idea, especially on older OS such as Windows XP which won't be able to have the latest version of it. And most of PC user should already know how susceptible IE against things like malware and stuff.

And from what I read, this is really a very old issue that hasn't been fixed yet. Or worse, maybe not even care to. And I'm also talking about the old-401 errors too.

[BobbinT]

Btw, just recently discovered this revelation. Might be the way to remedy this problems:





Yes, I'm talking about Steam Wallet, taken from XIV Mogstation. Apparently these were made available not only to purchase your subscription, but also all the extra additional services too. Unfortunately, it's also confirmed that this option only enabled for ppl who buy the game through steam.

Wonder if we could just buy a digital copy from them, then register to our own account to make them available for us? If it can, this would be really great since at least I can refill steam wallet though local payments.

[Vasch]

Can you add crysta with steam wallet using that? It wouldnt really help 11 players otherwise.

[Sfchakan]

I just went and tried all of this. It worked this time. I was able to add 2600 crysta to my account.

Glad I could be of any help!

"Bump" for the new page so more people might be helped:

EDIT: And here's the really stupid thing. After reading about this issue for the past few hours, I came upon a few posts urging people to simply try buying Crysta through Internet Explorer, with no Add-Ons running. It worked like a charm first time. I was hesitant because I had received a few 401 errors and didn't want to block myself for 30 days. However, this all seemed ridiculous since I had paid for the game with this same card previously with no issues.

I noticed when I payed via IE, a GlobalCollect animation appeared that I did not see in Chrome.

Evidently, this error can happen when the server receives an incorrect value from the web browser. Why it's lumped together like it is with other issues is beyond me.

So if you are not seeing that animation appear, give a bare bones browser a shot.

[Jeanna]

I got IE to work, once, about a month ago, to renew my sub, but couldn't buy crysta. That char has since ran out of time. Since then no browser has worked including IE :/ I don't/didn't try that often, either. Definitely no reason to have a block on that account, especially since it went through. I was trying once every couple days to a week. So silly. At least WoD is fun and blizzard has no problems taking my money.

[Stompa]

I don't really want to monkey around with my browsers or operating systems or anything. My PC works fine on all other websites.

I also don't want Steam or any other 3rd party payment option.

I want a direct Paypal-to-SE-management-system payment. And hopefully, judging by their responses so far, this is what is being planned.

[bungiefanNA]

PayPal is a third-party payment system though, if you consider Steam so.

The SteamWallet thing can work like Crysta though, in that you can charge your wallet ahead of time and have SE just pull funds from it for your subscription. They also sell Steam cards at various stores to charge your wallet, for people that can't use a credit/debit card. Also, selling trading cards from your games can fill your wallet, which can cover some of your subscription. The only downside I can think of is that you have to buy a copy of the game through Steam to be able to use the wallet, which is something console users wouldn't have done, and importers couldn't do.

[Jeanna]

Hey look, 15 months or more after this first started happening there's an official post on the website about it (that isn't a community rep/gm).

http://www.playonline.com/ff11us/pol...ews23840.shtml

Now it should only take them another 15 months to actually fix it :<