Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[Demetrius]

At this point it's kinda like closing the barn door after the horse has bolted. It's a little unfortunate they didn't have some more foresight.

Better late than never I suppose.

[gregchiro2013]

Ok so I tried 8 times - its been 96 hours since then. I have used online chat support. They told me on chat to use the card today. I used the card and it worked. I would for sure contact online chat support they were finally able to help - make sure they actually look at your account (they will ask for personal info)

[Demetrius]

I just tried chat support and got the same scripted BS as usual. Even after asking twice if there was any way to look further into it, was just told the same "Se is not the financial institution" excuse and to try again after 24 hours. -_-

[DrathaNor]

Yeah same here. I just finished chatting with them 10 mins or so ago. And they say its my banks fault. But how is it my banks fault with a brand new prepaid card being declined, when its not even part of my bank. This is terrible... But they says its all on my end. nothing wrong on their end. not even looking into similar cases or anything because i mentioned this was happening to many other players. And the reply was "We are looking into another form of payment in the future" so i have to wait possibly MONTHs before you guys get your shit together?! half my friends could stop playing by then -.- I miss out on many event s in said time... Limited items ect. Such BS.

[Jiyou]

Hello, everyone.

We definitely understand the frustration that certain customers are unable to pay for their subscriptions due to the removal of the PlaySpan payment option – specifically those customers who used Ultimate Game Cards and PayPal.

At the moment, we are working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card please contact our Support Center for assistance.

I apologize for the inconvenience in the meantime, but rest assured that we are doing our best to provide a payment solution for everyone.

Please re-add PaySafeCard option as well!

[Demetrius]

To the top. Still getting 401 errors. Any word on if Paypal is gonna be out this year?

[machini]

Honestly, this just furthers my belief that SE want FFXI to tank, considering you can buy FFXIV playtime cards WITH PAYPAL in their online store, but there's no similar option to buy time codes or pay for crysta for FFXI with PayPal.

[Afania]

Honestly, this just furthers my belief that SE want FFXI to tank, considering you can buy FFXIV playtime cards WITH PAYPAL in their online store, but there's no similar option to buy time codes or pay for crysta for FFXI with PayPal.

This game definitely needs game time card for none CC/Paypal users.....

[Comeatmebro]

don't understand why we can't have ffxiv game time cards converted into appropriate amount of crysta..

[bungiefanNA]

Honestly, this just furthers my belief that SE want FFXI to tank, considering you can buy FFXIV playtime cards WITH PAYPAL in their online store, but there's no similar option to buy time codes or pay for crysta for FFXI with PayPal.

FFXIV has two monthly fees, for if you want just one character per server, or multiple per server. FFXI has variable monthly fees, for each different amount of characters (up to 16, so 16 different fees). Unless they git rid of the fee per extra character, they can't easily do a game time card. Now if they sold Crysta cards, you'd always have change left over...