Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[Demetrius]

This is my only char that's still active that I can post under (what's up with needing an active chat to post on the forums btw? that's a little silly!). I've been posting under Calipso/Jeanna. Just wanted to pop in and say thanks for taking the time to reply, hope the paypal stuff doesn't take too long to implement.

[Spectreman]

Hello, everyone.

We definitely understand the frustration that certain customers are unable to pay for their subscriptions due to the removal of the PlaySpan payment option – specifically those customers who used Ultimate Game Cards and PayPal.

At the moment, we are working on implementing a PayPal payment option and we hope to have this up and running soon. In the meantime, if you do encounter errors when attempting to register your credit card please contact our Support Center for assistance.

I apologize for the inconvenience in the meantime, but rest assured that we are doing our best to provide a payment solution for everyone.

Nice to know. I'm on CC but i can't imagine how bad it would be for those players without that option.

[gregchiro2013]

I called and chatted with customer support they said nothing they can do for me. What kind of BS is this? I have called and chatted a few time I the best I got was try to wait 7 days and try again. Ive had issues recently where my card was declined, and I changed cards with none of this 401 error. Bad choice using Global Billing.

[Kjara]

Just called my bank after getting this error tonight, a few hours after paying my subscription to FFXIV's fanfest premium LIVE streaming.

It turns out I was right. The errors 401 and 601 on the account management were caused by the fact that the CC was already in the process of being locked by my bank for suspected fraud, and the transaction that raised this suspicion was the TwitchTV subscription to the Premium streaming for the FanFest.

[gregchiro2013]

I will call my bank in the morning Id laugh if its the banks fault....

[Demetrius]

While it certainly can be the banks fault, I've talked to my bank on 3 seperate occasions and each time they assured me there was no restrictions on my account.

[HimuraKenshyn]

Worst system ever I swear SE must be looking to go fing bankrupt.

[Demetrius]

Sooooooo...... I really hope this is gonna be soon soon, and not Cait-sith soon..

[DrathaNor]

I really hope this is dealt with soon. with these possible "Wait 24 hours or 7 days or 30 day lock outs" We are missing out on things with our friends, the new login event, the new trust from said login event along with the halloween event. As these are time limited and only happen once or once a year. Its kinda unfair. This also happened to my friend trying to reactivate his XIV account. so its happenng to both games. Its very upsetting to us that really enjoy the game and love doing events. Please do something about this Quickly. as in a week at the longest. taking months to fix this is unkind to your player communities on both games, and causes nothing but loss and bad reviews for your services.

[Olor]

I don't understand why they removed UPay (which still exists !) before they had paypal up and running. Not to mention they knew for months this was coming and they haven't set paypal up yet? Don't you guys have hundreds/thousands of employees? Aren't you a multi-million dollar corp? Why is this so hard?