Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[Seillan]

Lol. Only 3.5 months late.

Too bad most everyone has moved on by now.

I've been locked out of my account since Oct 2. Maybe if you guys give me all trusts, random stuff etc I missed from the billion different short campaigns since I wasn't able to play during that time maybe I'll come back.

Edit: not to mention this doesn't fix the 401 etc problems to start with. Any plan on actually fixing that this century?

Good point. I'm still pretty PO'ed that I was basically accused of "suspicious activity" with my own debit card -- the same one I had been using for months prior. I can only imagine how much of a slap in the face it was/is for those of you that have been loyal customers for so long.

[Alhanelem]

Lol. Only 3.5 months late.

Too bad most everyone has moved on by now.

I've been locked out of my account since Oct 2. Maybe if you guys give me all trusts, random stuff etc I missed from the billion different short campaigns since I wasn't able to play during that time maybe I'll come back.

Edit: not to mention this doesn't fix the 401 etc problems to start with. Any plan on actually fixing that this century?

if you're not subbed how are you posting? Yes, the forum has cookies, but their expiry is pretty short. I was kicked off within days of a subscription lapse.

[Seillan]

if you're not subbed how are you posting? Yes, the forum has cookies, but their expiry is pretty short. I was kicked off within days of a subscription lapse.

I haven't been able to sub for close to a month and I can still post.

[Ris]

It's interesting how much more negative the tone here is, compared to the FFXIV forum...

While not realizing the implications of dropping their payment processor that handled paypal *is* a bit of an oversight... they probably added Paypal back as fast as they could. Keep in mind payment services aren't that trivial to get set up, there's a lot of requirements and review and potential for audits and things like that.

But, whatever else, at least it's an option again now.

[Seillan]

It's interesting how much more negative the tone here is, compared to the FFXIV forum...

While not realizing the implications of dropping their payment processor that handled paypal *is* a bit of an oversight... they probably added Paypal back as fast as they could. Keep in mind payment services aren't that trivial to get set up, there's a lot of requirements and review and potential for audits and things like that.

But, whatever else, at least it's an option again now.

If they hadn't taken away the third party option that was already there, people probably wouldn't have been nearly as pissed about it. As far as I'm concerned, SE brought this entirely on themselves and they deserve any lost business that comes from it.

Edit: And let's of course not forget about the people that had their accounts locked for upwards of 30 days because they had no warnings about repeated payment attempts. I wonder how many of those are still in effect...

[Jeanna]

It's interesting how much more negative the tone here is, compared to the FFXIV forum...

Don't get me wrong, it's nice they re-added Paypal after so long. It's still only a band-aid fix to a much, much larger problem.

Their payment system is still punitive and ridiculous beyond belief. Errors galore, with no explanation for those errors and the consequences involved with them. You can lock yourself out of your account for 30 days and not even know you're doing it. Stupid. NA support is completely useless and can't help or remove the blocks. Heck they can't even tell you how long the block is. The best they can do is guess.

Not to mention they removed paypal with zero notice in the first place. (Which is what I think upset people the most.. while I can't speak for most people I would have greatly preferred knowing, and I would've stocked up on max crysta).

Add in the domino effect where when a few people in a LS/group are unable to play for long periods of times, so their friends end up quitting or moving on too. Who wants to come back to a small, dying game like this after all their friends have moved on?

When you buy any game, even an MMO, it's pretty reasonable that one should be able to actually play it. Locking people out of an MMO for a month or months at a time is pretty shitty. People are gonna find other things to do with their time and likely aren't going to bother to come back when they find something else to fill their time with.

If I get bored enough I might play again but there's some pretty damn good reasons for people to be pretty bitter about this.

Edit: I really hope their paypal method isn't subject to the same amount of scrunity their credit card system is or people are just gonna continue to have the same problems.

PS: it looks like it's not se that actually added paypal, it was global collect. Which is probably what we were waiting so long for.

[Camiie]

It's interesting how much more negative the tone here is, compared to the FFXIV forum...

It's well deserved, trust me.

[dasva]

Greetings, everyone,

You will be pleased to hear that PayPal is now available to use as a method of purchasing Crysta!

We understand that many of you have been waiting patiently to utilize this payment option and we wish to thank you for your patience while we worked to get it implemented.

Question though will this occasional give us that weird random lockouts that credit cards randomly will if you do something as simple using it twice in the same day?

[Crevox]

God guys, they fixed it, the least you could do is be positive and not whine even more about it.

[Demonjustin]

From what I understand, they added the old work around back, they didn't fix the issues people had as a whole. Paypal so far as I know has always been a work around for many and adding that back helps a ton, but it's not a true fix. That said... I don't know exactly, but~ yeah, even though they took forever I'll give them credit, they didn't just ignore the problem entirely and they finally fixed it.