Dev - Anyone from SE - Can we seriously please get a response to payment problems?

[Seillan]

Greetings, everyone,

You will be pleased to hear that PayPal is now available to use as a method of purchasing Crysta!

We understand that many of you have been waiting patiently to utilize this payment option and we wish to thank you for your patience while we worked to get it implemented.

Funny, I was just thinking about a possible PayPal implementation just yesterday (I figured that would be the choice.) I fear some irreparable damage has been done to the once very dedicated vets that were affected by this for so long, but at least now if they decide to put faith in you guys again, they have the option. I've been getting into other games lately so I'm not sure if/when I'll be coming back, but it's nice to know I won't be locked out of my account if I do.

[Jeanna]

Lol. Only 3.5 months late.

Too bad most everyone has moved on by now.

I've been locked out of my account since Oct 2. Maybe if you guys give me all trusts, random stuff etc I missed from the billion different short campaigns since I wasn't able to play during that time maybe I'll come back.

Edit: not to mention this doesn't fix the 401 etc problems to start with. Any plan on actually fixing that this century?

[Ris]

It's interesting how much more negative the tone here is, compared to the FFXIV forum...

While not realizing the implications of dropping their payment processor that handled paypal *is* a bit of an oversight... they probably added Paypal back as fast as they could. Keep in mind payment services aren't that trivial to get set up, there's a lot of requirements and review and potential for audits and things like that.

But, whatever else, at least it's an option again now.

[Seillan]

Lol. Only 3.5 months late.

Too bad most everyone has moved on by now.

I've been locked out of my account since Oct 2. Maybe if you guys give me all trusts, random stuff etc I missed from the billion different short campaigns since I wasn't able to play during that time maybe I'll come back.

Edit: not to mention this doesn't fix the 401 etc problems to start with. Any plan on actually fixing that this century?

Good point. I'm still pretty PO'ed that I was basically accused of "suspicious activity" with my own debit card -- the same one I had been using for months prior. I can only imagine how much of a slap in the face it was/is for those of you that have been loyal customers for so long.

[Seillan]

It's interesting how much more negative the tone here is, compared to the FFXIV forum...

While not realizing the implications of dropping their payment processor that handled paypal *is* a bit of an oversight... they probably added Paypal back as fast as they could. Keep in mind payment services aren't that trivial to get set up, there's a lot of requirements and review and potential for audits and things like that.

But, whatever else, at least it's an option again now.

If they hadn't taken away the third party option that was already there, people probably wouldn't have been nearly as pissed about it. As far as I'm concerned, SE brought this entirely on themselves and they deserve any lost business that comes from it.

Edit: And let's of course not forget about the people that had their accounts locked for upwards of 30 days because they had no warnings about repeated payment attempts. I wonder how many of those are still in effect...

[Jeanna]

It's interesting how much more negative the tone here is, compared to the FFXIV forum...

Don't get me wrong, it's nice they re-added Paypal after so long. It's still only a band-aid fix to a much, much larger problem.

Their payment system is still punitive and ridiculous beyond belief. Errors galore, with no explanation for those errors and the consequences involved with them. You can lock yourself out of your account for 30 days and not even know you're doing it. Stupid. NA support is completely useless and can't help or remove the blocks. Heck they can't even tell you how long the block is. The best they can do is guess.

Not to mention they removed paypal with zero notice in the first place. (Which is what I think upset people the most.. while I can't speak for most people I would have greatly preferred knowing, and I would've stocked up on max crysta).

Add in the domino effect where when a few people in a LS/group are unable to play for long periods of times, so their friends end up quitting or moving on too. Who wants to come back to a small, dying game like this after all their friends have moved on?

When you buy any game, even an MMO, it's pretty reasonable that one should be able to actually play it. Locking people out of an MMO for a month or months at a time is pretty shitty. People are gonna find other things to do with their time and likely aren't going to bother to come back when they find something else to fill their time with.

If I get bored enough I might play again but there's some pretty damn good reasons for people to be pretty bitter about this.

Edit: I really hope their paypal method isn't subject to the same amount of scrunity their credit card system is or people are just gonna continue to have the same problems.

PS: it looks like it's not se that actually added paypal, it was global collect. Which is probably what we were waiting so long for.

[Stompa]

Greetings, everyone,

You will be pleased to hear that PayPal is now available to use as a method of purchasing Crysta!

We understand that many of you have been waiting patiently to utilize this payment option and we wish to thank you for your patience while we worked to get it implemented.

Thankyou!

I just put 9999 crysta in my account, using the new Paypal option! It was very easy and simple, just clicked the PAYPAL button and was swiftly sent to my secure Paypal ID page, and the Crysta was up on SEAMS page in under a minute.

Excellant, thankyou very much for fixing this, SE.

Now to start messaging my friends to see if they want to come back to FFXI, now that they can pay for it again. I think most of my friends will come back, only a few of them made SE Voodoo Dolls and stuck lots of pins into them.

[Genoxd]

Greetings, everyone,

You will be pleased to hear that PayPal is now available to use as a method of purchasing Crysta!

We understand that many of you have been waiting patiently to utilize this payment option and we wish to thank you for your patience while we worked to get it implemented.

Fantastic, I'll assume since you're a global company that I am now able to use PayPal on my Japanese account so I don't have to go through the painful and expensive processor buying Webmoney right? Since you refuse to accept payment from other regions even though we live in a global economy and people are more mobile today that ever before.

J/K

Please fix the gaijin payment options.

[Camiie]

It's interesting how much more negative the tone here is, compared to the FFXIV forum...

It's well deserved, trust me.

[dasva]

Greetings, everyone,

You will be pleased to hear that PayPal is now available to use as a method of purchasing Crysta!

We understand that many of you have been waiting patiently to utilize this payment option and we wish to thank you for your patience while we worked to get it implemented.

Question though will this occasional give us that weird random lockouts that credit cards randomly will if you do something as simple using it twice in the same day?