red mog pell still not received

[Mitruya]

At this time, all the pells should have been sent out to customers.
Would you mind providing the following information?

Did you have an active subscription between July 1 and August 31, 2014?
Did you log into your character during this time?
Have you transferred worlds since August 31, 2014?

I have two characters on one PlayOnline account. Neither one has received a red pell.
Active subscription? Yes.
Logged in? Both logged in at least 5 days a week.
Transferred worlds? No.