Did not get the red mog pell

[Sytah]

I am not sure where to post this but was told to post on the forums. I logged in today and did not get a Red Mog Pell, can someone please contact me about this? thanks.

[Ladynamine]

they are delivering them in alphabetical order and will be delivered a.s.a.p. please understand they are trying to deliver alot of red pells to every1 who had an active character between july 1 - august 31 manually. green pell was given automatically because it was programmed into the game to be given automatically. red pell is not automatically programmed in