Mog Pell (Red) never received, what?

[geekgirl101]

I noticed on an older announcement I should've received a Mog Pell (Red) via mailbox. I checked all the requirements, I reactivated the account before 1st July, I did a world transfer in mid-July, so I should've been eligible. How come none of my characters got one?

And I refer to this quote from FFXI website:

Campaign Summary
Clear out your bags and ready your satchels, for the movers and shakers of Vana'diel will be rewarding those with an active PlayOnline/FINAL FANTASY XI subscription via a SQUARE ENIX account during the period listed below with fabulous in-game prizes.

Period of Eligibility
Characters active on a PlayOnline/FINAL FANTASY XI subscription via a SQUARE ENIX account active for at least one day during the period of Tuesday, 1 July 1 2014 to Sunday, 31 August 2014 are eligible.

* This campaign applies to those who have paid usage fees in the above period and who have active accounts. (The fee-free period is not counted.)
* This campaign also does not apply to those taking advantage of the free trial.

* Characters who need to be renamed due to changing worlds and have not yet done so are not eligible.
* After Sunday, August 31, characters who change worlds before receiving the in-game item are no longer eligible.
* Plays must migrate their PlayOnline ID to a SQUARE ENIX account. (Read on for information about this procedure.)

Receiving and Claiming Your Gift
All characters eligible as per the above will receive a Mog Pell (Red) delivered to them by mail. This item can be traded to any "Festive Moogle" for any of the following items.

40 Beastmen's Seals / 40 Kindred's Seals / 40 Kindred's Crests / 40 High Kindred's Crests / 40 Sacred Kindred's Crests

Rala Visage IV / Cirdas Visage IV / Yorcia Visage IV / Ra'Kaznar Visage IV / Faithful's Torso IV / Faithful's Legs IV / Eudaemon Sword / Eudaemon Cape / Eudaemon Ring / Eudaemon Sash / Eudaemon Shield

12 Wailing Stones +1 / 12 Snowslit Stones +1 / 12 Leafslit Stones +1 / 12 Snowtip Stones + 1 / 12 Leaftip Stones +1 / 12 Snowdim Stones +1 / 12 Leafdim Stones +1 / 12 Snoworb Stones +1 / 12 Leaforb Stones +1 / 8 Pulchridopt Wings / 8 Lebondopt Wings

Duodecennial Ring / Vocation Ring

Cipher: Zeid / Cipher: Lion / Cipher: Naja / Cipher: Lehko / Cipher: Luzaf / Cipher: Najelith / Cipher: Aldo / Cipher: Moogle / Cipher: Fablinix / Cipher: D. Shantotto / Cipher: S. Sibyl / Cipher: Uka

* "Festive Moogles" are located near Mog Houses in the following locations.
Port San d'Oria (J-9) / Windurst Walls (C-14) / Port Bastok (J-13)