Yeah, it really more of a case of them taking the order for the rib, sending out your appetizers, waiting 3-4 months and then telling you there's no plans currently to cook your Prime Rib.
And these forums are for feedback, if people want to come out and say they're annoyed about something, or to push for something they should be able to. Complaining about this stuff, unfortunately, is one of the few ways they do listen.