Hi Alhanelem, thank you so much for trying again. I can certainly imagine how this would be frustrating for you at this point. We want to get this squared away for you and possibly figure out what the problem might be. We would like, if you could, to please place another GM call in-game and request to speak with a supervisor. An SGM will talk to you shortly thereafter. Thank you again so much, and we deeply apologize for the inconvenience.