SE customer service

[Siros]

Rambus,

As noted in the general forum rules, this forum is for the discussion of technical issues. Please submit any feedback for FINAL FANTASY XI through the appropriate forms on the SQUARE ENIX Support Center website and we will be happy to help.

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This right here shows that SE doesn't give a flying fu*k about you or anyone else for that matter.This is the best response you will get from them unfortunately... Im sorry my friend,SE sux at customer service they just want ur monthly payment....

[thefinalrune]

SE is notorious for having extremely poor customer support to start with. I recall a case listed in the news a couple years ago where a family filed a law suit over the overly complex procedures involved in completely canceling a FFXI account. I'm sure that case was blown out of proportion by individuals with absolutely no technical savvy, but its been overly clear that SE has created a nightmare of redundancies and bloated procedures.

Far too often players are either completely brushed aside and ignored or overtly pampered, usually based on their location. I wouldn't doubt that if you haven't experienced it yourself you know some one that has witnessed SE's preferential treatment of its JP player base.

I've always been fascinated by the fact that the BBB gives SE an A+ rating despite the only listed customer reviews all being extremely negative. Granted, soured customers are more likely to speak out than pleased ones, but this issue remains. As a developer and a publisher, I love SE, especially the Sakaguchi years, but its customer service branch has always disappointed me.

@ SE Support Rep:
Clearly following official channels has produced insufficient results for the player. The only reasonable course of action when the laid out path fails is to take another one. Which really just further cements his concerns regarding the status, usability and response of the SE Customer Service branch. If the thread is in the wrong location you should move it instead of feeding out more pre-scripted responses.

[RAIST]

It's an old rule of marketing/customer service--

A happy customer will tell 3-5 people closest to them, while an angry customer will tell EVERYONE they meet....make sure the customer walks out the door with a smile on their face.

As evidenced by this unhappy customer, someone SERIOUSLY needs to contact this client and make an earnest effort to resolving the issue, he/she has already posted multiple times on the issue and at best has been told to use the channels that have already failed.

[Rambus]

It's an old rule of marketing/customer service--

A happy customer will tell 3-5 people closest to them, while an angry customer will tell EVERYONE they meet....make sure the customer walks out the door with a smile on their face.

As evidenced by this unhappy customer, someone SERIOUSLY needs to contact this client and make an earnest effort to resolving the issue, he/she has already posted multiple times on the issue and at best has been told to use the channels that have already failed.

YES!

Seems to me being unable to use a mule is a technical issue.

hey good point!

[Rambus]

Can I have a Community Rep to step up my story or something? I do not know what more I can do, i feel like i am not getting herd.

[krusnik213]

i also have a thread started about the poor service titled faulty support and methods of SE and i was banned for THE EXACT SAME THING this is bullshit SE and you need to get your shit right, poor service and lack of care for your god damn customers no wonder wow has a bigger base of players, this is total bullshit

[Nadeu]

As noted in the general forum rules, this forum is for the discussion of technical issues. Please submit any feedback for FINAL FANTASY XI through the appropriate forms on the SQUARE ENIX Support Center website and we will be happy to help.

The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center