SE customer service

[Rambus]

I made a topic about this issue a while ago and I cannot find it to bumb it.
(I am also not sure what place this goes in)

I was told by a GM to call the support desk about my banned mule account and to speak to a supervisor on the issue. I gave them my phone number and e-mail address and yet to be contacted. I waited a bit before coming back here to talk about this issue because of the quake.
I want to know the following:

Why are polices in place for GMs that do not allow them to give good service?

Why are a lot of my GM calls/ support desk calls cut short? ( they leave me hanging sometimes, I would have questions that were not answered and I would need up calling back right away)

Why is there so much unhelpful auto messages? ( in wow they do not give you a prescript message when they feel they do not need to talk to you)

Why am I jumping though so much hoops and wait so long to get my account unbanned?

I know the ToS says we can ban you for any reason without notice. I was called a RMT on my mule account though, I DO NOT RMT. The only reason my mule was called that is because it was 2009 when you ( square enix) was ban happy with software that does not work well.

Why is the window for placing a call so small? I had countless replays saying I did not give enough information. the reason I did not give enough information is because the room is too small.

Why are there bad polices regarding con games? I was ripped off 7 Mil in gil once. I stated exact time of place of the person sending me tells, where I was when I got the tells, and the place where we met. I had to go though a LOT of headache just to get a GM to look into it ( a GM once told me the trade never took place)

When I finally got across I wanted something done I was told by the GM the GM took some items and gil. I told the GM I didn’t have room for the items then turned around and said "oh I am sorry our poloices tell us we can’t give you the items" and gave me 480k out of 7 mil ( I can get SS if you really want to know exact amount)

That is very insulting you call that service.

taught me a lesson though, I cannot trust anyone and i cannot trust GMs for support.