Well, I can add my card over the phone, like you can if you don't have a 3D Secure card in North America, but I have to speak Japanese fluently enough on the phone, and make an international call, to do so. They spoke English and Japanese for phone support from the game's Japanese launch until the American launch. Now they just reject English calls. There is no communication between the support centers around the world, so I can't get account support from the American office.