pheonix server

[Leviticus]

OPEN CHARACTER CREATION, GO!

please? We would like it very much.

[Leviticus]

Seriously SE? My friend just got through talking to chat support and wasn't able to get her character recovered that she deleted just to change the look (only made it to 20whm), and you couldnt issue a refund or cancel the upcoming bill until it goes through. Not even an estimated time for merge to be complete. Re-enable character creation until you have a date set. You are locking out new players/customers. I have other friends that would like to join too, but I have to tell them to wait. They probably aren't going to wait and just move on to a different MMO.

EDIT/addition: just to be clear, we totally understand that this isnt that person's fault. The person she talked to was polite despite us getting impatient.
Doesn't change the fact that something needs to be done. Either complete the server merge soon, re-enable character creation, or keep turning away customers.

[Babekeke]

at the very least, allow free transfer for all new chars, once the merger is open. That way ppl can create on a different world and level up for a while then move to friend's servers once transfer is re-opened.