Hello Wheels,

You will need to seek technical assistance from our Support Center to resolve this R0 issue that you are experiencing. You can reach them by visiting http://support.na.square-enix.com, and choosing FINAL FANTASY XI. On the site, you can search for possible resolutions in the Knowledge Base, or click on Contact to begin a help request. Representatives are available Monday through Friday, 9AM to 6PM Pacific Time, and will work to provide you with the best possible resolution.

Thank you,
SQUARE ENIX Moderator