Quote Originally Posted by hordecore View Post
locking your character if your account is accessed from different IP and preventing anyone from deleting any items you have - deleting characters - locking trading - binds the characters in place and you can unlock your account again by clicking on secure token icon in game and typing in the numbers that show in your token
They lock your character if too many logins fail from a different ip then usual. then SE ask's for a copy of your passport/birth certificate, address, phone number AND pol code you used to create your account. Prior to this they change your password with not so much as an email to tell you... go figure.