I can't get Red institute card Key Item

[Lhafi]

Hi!

I am a lvl 11 whm , I tried to talk Gondebaud in Southern San d'Oria for Trust: San d'Oria Quest , I should get Red institute card key item , but I get "I Gondebaud am an esteemed member of the storied Jeuno Intitute of Magical Studies"

could you help me with that ?

my character name: Centillion
server name : Leviathan
thanks.

[Kroyipi]

Thank you Lhafi for your post outlining the concerns you are having with a possible system error,

In order for me to submit your report, I will need some more information. You can go Here and you can find templates that represent the kind of details we need. Once you can provide such information we can move forward and resolve this issue. For now I am going to move this thread into Insufficient Information. You will be able to reply, so once you have gathered the requested data please update your post.

- GM Kroyipi