Spoke to chat support again today, they asked how I was doing today. This is how it ended:
Agent Nehemiah: Are there any other issues I can assist you with right now, x?
Me: Will there be a notice posted when the issue is resolved?
Agent Nehemiah: Likely, that will not be the case.
Agent Nehemiah: Thank you for visiting the SQUARE ENIX Support Center, x! Take care and hope to see you online!
Thank you for contacting the SQUARE ENIX Support Center. You may now close this window.
Your session has ended. You may now close this window.
Slight better..?