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  1. 03-27-2011 07:18 AM #11
    Daniel_Hatcher
    Player Daniel_Hatcher's Avatar
    Join Date
    Mar 2011
    Location
    San d'Oria
    Posts
    2,577
    Character
    Alvian
    World
    Phoenix
    Main Class
    MNK Lv 12
    Quote Originally Posted by Raitaro View Post
    Hello, I am getting Error code:POL-5312
    "The Square Enix ID, Square Enix password, or one-time password entered is incorrect."

    I don't use a security token.
    I have no clue what is wrong.
    Did you accidentally click the "One time password" box?
    (0)
  2. 03-31-2011 10:43 AM #12
    Nadeu
    Moderator Nadeu's Avatar
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    Mar 2011
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    Satyr,

    As noted in the general forum rules, this forum is for the discussion of technical issues, and we are unable to assist with any account-related issues. This includes questions regarding the links between SQUARE ENIX Accounts and PlayOnline accounts. For assistance with account-related issues, please contact us directly through the SQUARE ENIX Support Center.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
    (0)
  3. 04-07-2011 12:23 PM #13
    Gokijin
    Player Gokijin's Avatar
    Join Date
    Apr 2011
    Posts
    8
    Character
    Roffles
    World
    Fenrir
    Main Class
    RNG Lv 99
    So I just got the game, can't get on the server where my friends play after being talked into it. Then I go through all the stupidity to start up by making a content ID, playonline ID, Square-Enix ID, and finally get it in. Logged out to go eat lunch, came back, and now my password is invalid? I've done all the steps in this thread and another to "fix" the problem, but it isn't working...and truly, I am sorry about Japan and all that has happened, but I can't seem to find a way to reset my playonline ID or find a way to fix this. Nothing in this thread has worked and it's only resetting my Square-Enix password, not the POL pass. I are a sad panda =(
    (0)
  4. 04-10-2011 11:02 PM #14
    Draconix
    Player
    Join Date
    Apr 2011
    Posts
    1
    I am currently getting wrong username/password error and obviously I KNOW its the right one otherwise I would be posting here! I have my SE account linked up with XI but the question that I have is since I have a XIV security token linked up to my SE account, will it work on XI?
    (0)
  5. 04-11-2011 02:05 AM #15
    RAIST
    Player RAIST's Avatar
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    Mar 2011
    Location
    Bastok
    Posts
    2,563
    Quote Originally Posted by Draconix View Post
    I am currently getting wrong username/password error and obviously I KNOW its the right one otherwise I would be posting here! I have my SE account linked up with XI but the question that I have is since I have a XIV security token linked up to my SE account, will it work on XI?
    I ran into this once when I first setup my token. I stopped saving my POL pass after I had gotten hacked a few years ag0 (in case it was being sent in plain text and easy for someone to grab with a keylogger). Come to find out I had mistyped my annoying POL password that got saved either in the game interface or at the SE site when I linked it. Went back and typed in newer, easier passwords and I got in just fine.
    (0)
    Last edited by RAIST; 04-11-2011 at 02:10 AM.
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  6. 04-24-2011 01:47 PM #16
    forstbourne90
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    Join Date
    Apr 2011
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    i keep getting incorrect password on POL for the XB, i know the password but it wont log me in
    (0)
  7. 04-28-2011 02:36 AM #17
    Nadeu
    Moderator Nadeu's Avatar
    Join Date
    Mar 2011
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    79
    forstbourne90,

    As previously mentioned, please contact the SQUARE ENIX Support Center for any account-related issues, including problems with your password for a SQUARE ENIX or PlayOnline Account.

    The SQUARE ENIX Support Center can be found at this link:
    SQUARE ENIX Support Center
    (0)
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