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Thread: POL-5312 Error

  1. 03-25-2011 08:24 PM #1
    Vivivivi
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    POL-5312 Error

    Getting this:
    The Square Enix ID, Square Enix password, or one-time password entered is incorrect.

    Confirmed on the playonline website I have the right credentials. anyone else getting this?
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  2. 03-25-2011 08:42 PM #2
    Satyr
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    Getting the same thing .... I linked my POL ID to my square enix account and now when I try to log in to the game it is telling me that I have incorrect POL ID or password. Why does everything relating to this game have to be so convoluted and complicated.
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  3. 03-25-2011 08:45 PM #3
    Vivivivi
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    Quote Originally Posted by Satyr View Post
    Getting the same thing .... I linked my POL ID to my square enix account and now when I try to log in to the game it is telling me that I have incorrect POL ID or password. Why does everything relating to this game have to be so convoluted and complicated.
    This makes a little more sense. I did the same thing. I had the wrong SE pw, so the website is telling me I need to wait a few minutes since I couldn't remember the pw. *hopefully* that is what the problem is.
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  4. 03-25-2011 08:49 PM #4
    Direwolfe
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    Yea please let us know, I'm getting the same message.
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  5. 03-25-2011 08:51 PM #5
    Vivivivi
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    Just to confirm what happened: When the servers went down, I linked my playonline and square accounts, is this what everyone else did?
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  6. 03-25-2011 08:52 PM #6
    Direwolfe
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    Yes, that's what I did.
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  7. 03-25-2011 08:54 PM #7
    Vivivivi
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    OK, I reset my pw, and will try logging into the Square Enix site "in a few minutes" to confirm that works first.
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  8. 03-25-2011 08:55 PM #8
    Vivivivi
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    Also, in the playonline viewer, when you enter your initial playonline password, click settings on the next screen to add your square enix account info, apparently that is now required if you linked your accoutns.
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  9. 03-25-2011 09:02 PM #9
    Satyr
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    Quote Originally Posted by Vivivivi View Post
    Also, in the playonline viewer, when you enter your initial playonline password, click settings on the next screen to add your square enix account info, apparently that is now required if you linked your accoutns.
    We have figured that out ... the problem is that after doing that it is saying that Playonline ID or password is incorrect .... I don't see how this is possible unless it is a technical issue one their end... afterall I could not post on these forums if I had the wrong password.
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  10. 03-25-2011 09:06 PM #10
    Vivivivi
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    CONFIRMED WORKING. That's what the problem was. You need to add your SE account in the PO viewer.
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