Never got the Dec 10th Email

[Shadygrove]

Eligible players will be sent a campaign code to the email address registered to their Square Enix Account on Wednesday, December 10, 2013.

Only I didn't get it. Yes my account was active.

[rapidDREAM]

Ditto. The officiail website says :

- Did not receive any campaign codes
Please contact the Support Center. We apologize for the inconvenience.
Square Enix Support Center
http://support.na.square-enix.com/main.php?id=20&la=1

But I couldn't find where to send an inquiry except for https://support.na.square-enix.com/c...php?id=20&la=1 Though I don't know what I'd file the inquiry under.

[Shadygrove]

Thanks for the link.

I went with the in game items as that was the only selection with even a vague relevance.

[Kuvo]

Me and a friend did not get the codes either. Even though both of us have accounts longer then they described. I also contacted the help support email today so hopefully they will get back to me soon enough. Most likely, SE isn't going to give out new codes.

[BlackHalo714]

Did not get a code either double checked my inbox and junkbox to make sure. Email is registered correct and they sure don't have a problem sending their billing notices to my email. Sent a support issue doubt it will get fixed since they stated they will not be resending codes.

[Enochroot]

Same happened to me - didn't get anything, chat support incredibly unhelpful. Opened a ticket via email, they said it was escalated and that I'd hear back in 48 hours and it's been 8 days and nothing. Pathetic.

Botching a customer appreciation event doesn't make us feel very appreciated. Just sayin'.

[bungiefanNA]

I didn't get it either. Sent a support request, got an email confirmation about 4 days later. Still no actual code sent. It seems like they are flooded with a ton of requests for codes right now.

[Ethereal]

Same here - been active since release, never got any email/code either. GREAT JOB SE, can't send simple emails out.

[Solumbum]

Yea it weird my gf never got her's as well sent in report on the 11 and 15 days later all she has gotten is a email saying they esculated her report but nothing else ~_~; she really wanter her joytoy think its just a curse come on SE fix this already

[SNK]

Yeah I didn't get one either while I've been finding out some folks have gotten 2 or more codes in their emails.