Crashed into E. Ronf. and Stuck

[Iryx]

I tried to zone into E. Ronf. on my main character "Iryx" from S. Sandy. POL crashed. I then logged back in. I can log into other characters, but if I try to log into my main POL crashes once it reaches the "Downloading Data" portion of zoning in. I have opened a GM ticket. Is this a known issue, or is there something else I can do?

I have tired logging in from a different PC, and get the same results.

[Iryx]

Just out of curiosity, how long does it take to get a response from a GM normally? It seems to have been a long time to me, but I do not know the normal amount of time. Anyone have any experience with the wait times?

[Iryx]

I heard back from a GM. evidently, they cannot do anything about this issue. I have to contact support. I have opened a ticket. I was really hoping they could just send my character back to the home point, and I would just stay away from East Ronf. lol.

[Twille]

I would probably do a file check, it may determine if something is wrong with your East Ronfaure dat file. Or, you could zone into East Ronfaure with another character and see if you get the same result.

[Iryx]

Thank you for the reply Twille. I did a file check, and there were no issues. I logged in my second account, and took a character out into East. Ronf. and it crashed the same way. I can now not log into that character either. I have the same results now on two different characters, and from three separate PCs.

I know this is an odd question, but has anyone else been to East. Ronf. on Bismark today? Could it be a glitch from the content update?

[Iryx]

I still can't log into my character, and email support is saying it may be two days before they can help me. Is there any other way to get help? Any suggestions appreciated.

[Iryx]

So, I was able to get in touch with online chat support.

I have been told by Online support chat that:
"I should contact an in game GM" - Which is the first thing I did, and they sent me to support.
"I should open a bug report" - Which I did
"I should contact an in game GM" - Which I told them again that I had already don't so
"That it is a port issue and that I should forward my port" - I asked why I should have to do so when I have not had to in 10 years of playing this game off and on? And, that I could zone into East Ronfaure just a month ago without issue? And, that I could zone into other zones just fine. And, why would East Ronfaure need different ports than other zones? Chat support responded with "It is just an old game".

I have never seen such poor support. I have heard the horror stories of SE support, but wow...

I am now waiting for an in-game GM...again.

[Iryx]

Now a GM will not even talk to me!!!!!!!

I just get a message saying to talk to online support!!!!!!!!!!!!!!!!!!!!

[Iryx]

Forwarded all requested ports...SURPRISE!

Same issue...

[Iryx]

I have now tired from three different physical locations, and cannot log into that on character. I have no where else to turn now.

GM - will not talk to me
Chat Support - tells me incorrect information
Email Support - unresponsive

I don't even have a way to log in an view my open support tickets so I can see, or respond with updates.