Puppetmaster Cutscene Won't Progress

[Risingstar]

updating my last post I finally got a reply from SE support (9 days later) and am deeply dissatisfied with their response to this issue
Thank you for contacting SQUARE ENIX support,

We appreciate you bringing this to our attention. It will be forwarded to the appropriate party. We are not aware of there being any trouble or problems in this game like you are describing, although we are not doubting your claim. Please attempt to continue trying to resolve the issue locally while we report this issue to development and management. Thank you for taking the time to contact us today and we look forward to your opinions of our upcoming titles.

Thank you for contacting the SQUARE ENIX Support Center.s an update to my last post I just got a reply from SE about this issue... and needlessly to say im highly dissatisfied with what they said.

[Deifact]

We are not aware of there being any trouble or problems in this game like you are describing, although we are not doubting your claim.

Another classic from SE Customer services.