I'm having a similar problem with The quest "Puppetmaster's Blues", except the game just goes to a black screen and the Cutscene never loads, I have waited there for up to 20 minutes. I appreciate any help I can't progress with my Artifact armor quest until this is resolved, thank you in advance.

Platform: Xbox 360, tried it on my PC also Windows 8
ISP: Verizon
Type of Internet Connection: High Speed FIOS (Fiber Optic)
Internet Connection Speed: 60 Mbps
Date & Time: August 8, 2013
Frequency: Everytime about 5 times on xbox and twice on PC
Character Name: Nejie
Race: HumeM
World: Ragnarok
Main Job: Puppetmaster, Lv.57
Support Job: Dancer
Area and Coordinates: Whitegate, K-9
Party or Solo: Solo
NPC Name: Iruki-Waraki
Monster Name: N/A