What do I do when my security token runs out of batteries if phone support is gone?

[Edyth]

I remember reading phone support for FFXI is over, so what do I do when my security token runs out of batteries if phone support is gone and I'm completely locked out of my account? Is there any warning before it runs out of batteries?

Also, what if it's suddenly lost or broken? How can I reach SE?

[Anjou]

I recommend contacting via SE contact. You can contact them throughout the week during business hours. (Beware of Jordan G and Jennifer A though, terrible SE agents)

[Vold]

I didn't go through the phone when mine died, I used shady tactics to get into online chat support. See, you can't buy a new token before yours dies. When yours does die, you can't log into your SE account to purchase a new damn token(lololololololol) SO, you have to go to the support area and toy around with the unrelated options of your problem until one of them gives you the option of 'chat support' to tell them that A)your token is dead B)you need a new one C)You can't buy a new one until you delink your old one and for them to help with that because of D)YOU CAN'T FRICKIN GET A DIGIT CODE OUT OF A DEAD TOKEN TO BE ABLE TO DEACTIVATE IT lololololololol


It's really complete and utter BS to have to put up with, when there should be a big fat 'chat support: chat with us live now!' logo somewhere on their web page as most businesses do these days so it's very easy for people to contact you. This company does not want you to contact them. Ever.

EVERRRRRRRRRRRRRRRRRRRRRR.


All the respect and love in the world for the support employees and GMs that have ever helped me. But their boss or bosses, whatever, just do not want them to do their jobs for some reason.

[Lithera]

You can log into FFXI without the token by turning off the one-time password requirement in your settings in the Playonline Viewer. If trying to get a new token is difficult and you have a mobile device you can get a software token. The software token will automatically overwrite an existing regular token so there's no need to worry about being unable to deactivate the original.

[Mnejing]

That doesn't work as the token has to be removed from your account before you can even login, you get an incorrect one time password error until its removed.

[Lithera]

Not true. Mine went missing. I just turned off one-time password in POL and have been able to play every since. Haven't picked up a software token yet but I'm thinking about it since lack of token does lock me out of a couple of things when I'm doing something on my account on Squeenix site. I can still update payment info amongst other things so it's not a massive hinderance.

[Dragoy]

There is this for 'lost' tokens:

Europes

• https://support.eu.square-enix.com/faqarticle.php?id=455&la=2&kid=12855&ret=faqtop&c=4&sc=0

Americas

• https://support.na.square-enix.com/faqarticle.php?kid=12855&ret=main&id=20&la=1&pv=20

And this about the battery life:

Europes

• https://support.eu.square-enix.com/faqarticle.php?id=455&la=2&kid=12834&ret=faqtop&c=4&sc=0

Americas

• https://support.na.square-enix.com/faqarticle.php?kid=12834&ret=main&id=20&la=1&pv=20

It's really complete and utter BS to have to put up with, when there should be a big fat 'chat support: chat with us live now!' logo somewhere on their web page as most businesses do these days so it's very easy for people to contact you. This company does not want you to contact them.

While I agree that the Support Centre/Center definitely isn't as user-friendly as it should, and it requires quite a lot of clicking around indeed, I don't think it's that difficult to find what you speak of. Then again, I've gained quite a bit of experience of the site by simply strolling about there a lot...

Here's one way to do it (using the EU Support Centre in the example):

1. https://support.eu.square-enix.com/
   
2. FINAL FANTASY XI
   
3. Contact (https://support.eu.square-enix.com/contact.php?id=455&la=2)
   
4. Customer Service - Get Support
   
5. Contact Category - Products & Services
   
6. Contact Sub-category - SQEX Security Token
   
7. Contact Details: Blah
   
8. Select "Next" if this does not answer your question.
   
9. Chat Support

But yeah, it is quite horrible in general, and I've found quite a bit of erroneous information there, or/and articles simply being horrible and bad in wording. I did get them to improve at least some of it. ^^;

Many articles are also unnecessarily inconsistent amongst them regions, as can be seen in the links I mentioned in the beginning of this post (the examples provided are not that bad, as they basically are saying the same thing, but anyblue!).

Not true. Mine went missing. I just turned off one-time password in POL and have been able to play every since. Haven't picked up a software token yet but I'm thinking about it since lack of token does lock me out of a couple of things when I'm doing something on my account on Squeenix site. I can still update payment info amongst other things so it's not a massive hinderance.

I have no idea what has transpired in your case, but I do think it is as Mnejing said. I actually tested it very recently (just before typing out this post) to make sure it hasn't changed.

[Babekeke]

The tokens are supposed to have a low battery warning icon to warn you that they are getting low. It is at this point that you are supposed to turn your token off so that you can still log into the game, while you order a new one.

[Umichi]

doesn't it have an lcd display... wouldnt it seem obvious the battery is dieng? I'm not trying to argue just wondering if there are clear signs that it is indeed dieing.

[Ziyyigo-Tipyigo]

The Terms of Use heavily imply that there's a low battery indicator (and there's more than enough room for one to the right of the last digit displayed). Regardless, the token is effectively a digital watch, one which doesn't even have its display on all the time; the batter will last for years.