game crashing and freezing up while crafting using macros. i just cant move

[Cyriack]

Platform:windows
ISP:at and t
Type of Internet Connection:
Internet Connection Speed:fiber
Date & Time:12:02 8/3/25
Frequency:happened 6x
Character Namerimitive, vpmule
Race:taru
World:bahamut
Main Job: cor and thief
Support Job:dancer both
Area and Coordinates:bastok goldsmithing guild and sandioria blacksmithing guild
Party or Solo:solo
NPC Name:none
Monster Name:none
Steps:
1.I am having problem with it freezing, and i have to hard reset game and reboot cpu. i am sometimes using windower craft addon, and sometimes not , and it does it during both.
2.i disabled the craft addon and shut down all programs on my pc and its still happening.
3. i disabled norton ulilities and razor app and even shut down steam and all other programs and still same thing. this has happened 6x in 3 days, its getting annoying.
<*Add more steps if necessary.>
(2)

[Alhanelem]

Platform:windows
ISP:at and t
Type of Internet Connection:
Internet Connection Speed:fiber
Date & Time:12:02 8/3/25
Frequency:happened 6x
Character Namerimitive, vpmule
Race:taru
World:bahamut
Main Job: cor and thief
Support Job:dancer both
Area and Coordinates:bastok goldsmithing guild and sandioria blacksmithing guild
Party or Solo:solo
NPC Name:none
Monster Name:none
Steps:
1.I am having problem with it freezing, and i have to hard reset game and reboot cpu. i am sometimes using windower craft addon, and sometimes not , and it does it during both.
2.i disabled the craft addon and shut down all programs on my pc and its still happening.
3. i disabled norton ulilities and razor app and even shut down steam and all other programs and still same thing. this has happened 6x in 3 days, its getting annoying.
<*Add more steps if necessary.>
(2)

Probably would help to identify when this started happening and determine what could have changed between not happening and happening. Definitely isn't happening here. Making this more likely a technical support issue and not a bug.

[Cyriack]

Probably would help to identify when this started happening and determine what could have changed between not happening and happening. Definitely isn't happening here. Making this more likely a technical support issue and not a bug.

how do i get tech support?