Quote Originally Posted by PeaceWalker View Post
Here's some interesting pieces from SE's official forums (note that SE staff doesn't even look at these forums)
http://na.square-enix.com/go/thread/..._with_Jordan_G
http://na.square-enix.com/go/thread/...stomer_service!!!
http://na.square-enix.com/go/thread/...ver_my_account
http://na.square-enix.com/go/thread/..._game_FF14:ARR

I'm not trying to flame SE, I would just love them to improve their customer service.
The only suggestions I can offer are filing a BBB complaint (best way to get responses and direct contact) or going around their NA office and filing a complaint with their head offices in Japan.