Quote Originally Posted by Natenn View Post
Got dc at downloading data screen when i retraced from ru'lude around 3:30 EST today. Its now 11:30 and SE has not even acknowledged the problem, it gets ignored instead of telling us "Yes, we know there's a problem, but we launched or 14 beta today so we don't care if anyone has been locked out of XI for over 9hrs." we get ignored and the problem just sits there getting worse. Missed 70k run plasm farm bc of this
And that's what concerns me the most out of this. Look, I get it, nothing is perfect, mistakes happen, etc. But the fact there is no acknowledgment whatsoever of this issue is what is most concerning. Even if all it is, is a POL announcement saying, "Hey, there are issues with people logging in, we don't know why, we're investigating," that would be fine. And then just keep us updated on it. But this lack of info out there, it makes us feel like we're being ignored or a side problem -- which is worse given the fact we pay for this service, not play for free.

I want this to be fixed so I can play, but in terms of requesting status updates, I don't think I'm asking for too much.