Can't log character in

[Natenn]

Got dc at downloading data screen when i retraced from ru'lude around 3:30 EST today. Its now 11:30 and SE has not even acknowledged the problem, it gets ignored instead of telling us "Yes, we know there's a problem, but we launched or 14 beta today so we don't care if anyone has been locked out of XI for over 9hrs." we get ignored and the problem just sits there getting worse. Missed 70k run plasm farm bc of this

[Moocow1980]

Got dc at downloading data screen when i retraced from ru'lude around 3:30 EST today. Its now 11:30 and SE has not even acknowledged the problem, it gets ignored instead of telling us "Yes, we know there's a problem, but we launched or 14 beta today so we don't care if anyone has been locked out of XI for over 9hrs." we get ignored and the problem just sits there getting worse. Missed 70k run plasm farm bc of this

And that's what concerns me the most out of this. Look, I get it, nothing is perfect, mistakes happen, etc. But the fact there is no acknowledgment whatsoever of this issue is what is most concerning. Even if all it is, is a POL announcement saying, "Hey, there are issues with people logging in, we don't know why, we're investigating," that would be fine. And then just keep us updated on it. But this lack of info out there, it makes us feel like we're being ignored or a side problem -- which is worse given the fact we pay for this service, not play for free.

I want this to be fixed so I can play, but in terms of requesting status updates, I don't think I'm asking for too much.

[Dreadpirate]

Dreadpirate
sever-bahamat
DC'ed OP'ing to quifim from Bastok
Windows Vista (yeah.. LOLvista)
Verizon FiOS
wired and wireless connections, tried from 2 different PCs
NJ, USA

Oh forgot to mention getting error-3001, timing out at "downloading data" blackscreen. However can log onto mule in Sandy. Getting various other timeout and unable to connect to server, and server busy errors while trying multiple times to log in.

[Zazhi]

I, too, am having difficulty logging in various characters on my account. I waited on chat support for over an hour just to have the queue tick down to number one and then be told there weren't any agents available to help me. I have been playing this game for nine years now, and have just about had it with their tech support. If this issue won't resolve, they are losing my business.

[Ziyyigo-Tipyigo]

Problem has struck me. An interesting observation: background music on the title screen/login server stops after the A New Direction music, rather than cycling through to Vana'diel March, etc.

[Natenn]

Seems like everyone with the prob is in EST?

[Koga]

Seems like everyone with the prob is in EST?

Nitestalker a few pages back is in Nevada experiencing the same issues.

[Natenn]

I have verizon fios and win7, in DE.

[Jagstang]

This is starting to sound like an east coast issue

[Vashkoda]

This is starting to sound like an east coast issue

Nope, I'm in Los Angeles, actually a 20 minute drive from SE's office here. Maybe their people have also been affected by this, though you wouldn't know it by how they're taking their time fixing the problem. >.> Of course it's the weekend now, so we might have to wait until Monday for anyone to take it seriously.

Or wait until all the FFIV beta players are done downloading the game.

Or wait for enough JPs to complain.