PlayOnline: UCS 60257 error

[Zenoxio]

Hi Nadeu,

Thanks for replying.

I've used the same card on various other services like Steam without an issue. My bank has never blocked any transactions and I would expect them to tell me to contact SquareEnix if I contact them.

If they do tell me they aren't blocking anything and to contact SquareEnix, what then?

[Weeks]

In my case, POL insisted I use my permanent address attached to my bank account and not the billing address attached to my check card. But for a week I was told it was server congestion and given a run-around, told to set up port forwarding, re-try on my Xbox 360, and to try again next week. Neither I nor anyone I could reach at my bank or at POL support had any indication of the true issue because all it gives is the generic error code. This doesn't happen with any other company I purchase from online, and it is a ridiculously obsolete system that needs to be overhauled.

[Knivesnpens]

Have there been, or has anyone created a new playonline account in the last 2 days, cause I cant make since it still has the same error but its not the card cause my gf made her account using the same card

[Nadeu]

Zenoxio,

Unfortunately if the authorization doesn’t go through when you attempt to update through the PlayOnline Viewer, then we will not be able to charge that card. In a situation such as that, we can only recommend that you use a different form of payment. There would be no way to force that card through, since any update to the account is dependant on that authorization being approved, and we cannot force your financial institution to approve the authorization request.

[Knivesnpens]

Can you use the same card twice, like to pay for a friend/ boyfriend ect? Will that affect the card not going through?

[Nadeu]

Knivesnpens,

A question like that is one you’d want to pose to your financial institution. As SQUARE ENIX is not a financial institution, we wouldn’t have any control over whether or not your form of payment goes through, and we would definitely have no control over it going through, or being denied on, multiple accounts.

[Knivesnpens]

Hmm alright thanks then

[Diamoness]

My bank does not and will not support VBV. I have been using the same credit card for the last 6+ years for FFXI on at least 2 accounts (currently now 5 accounts) during the 6+years. The last time I had to update the expiration date of this same card it was rejected through VBV. I called SE and asked them to update the expiration date which they did manually on the accounts without hesitation. To this day I have been playing XI on all 5 accounts without any issues.

The card will again expire in 2012 and will call SE again to update the expiration when and if I need to use VBV again to update the expiration. Hopefully I will get someone to simply update the year.

Just FYI the card I use is through a major national bank throughout the USA. I only use 1 credit card for anything and everything and will never want another credit card from a different financial institution.

[Aphugel]

Tried this just now. No go! One of the many problems is of course that the help ctr. ppl. are pretty uninformed, uninterested, and unimaginative ( and several other words starting with un). My card is not issued in the USA, but in NZ. There is no help ctr. for me. If you are not in Europe, Japan, USA, u are fucked, it seems.

[NightDagger]

My brother has/had the same problem. His credit card was not Verified by Visa. So i let him use my card (which I also use on my account) to get his account active, he then called SE to change his information over the phone. They accepted his non-verified visa over the phone and his payments have now been coming off that.

i do not know if you have a relative or someone who will let you use their card for this, but it works and is easy enough to do.

Hope this helps at all.