Trouble logging in

[SE_Chris]

The issue you are describing here looks like a problem with your configuration of the PlayOnline Viewer after a fresh reinstallation. In order to log on, you are required to have at least four pieces of information. Thanks To Sarick for the detail.
PlayOnline ID:
PlayOnline Password:
Square Enix ID:
Square Enix Password:
If you are missing any of this information, please check the SQUARE ENIX Support Center for instructions on how to recover lost information/configure the PlayOnline viewer.
The SQUARE ENIX Support Center can be found at this link:
SQUARE ENIX Support Center

[RAIST]

Launch Play Online. Depending on what pops up at launch, you might need to select your member name first. Look for a "Settings" button and click it--not "Security Settings", it just says "Settings" on it. It might take you direclty where you need to go, or you may get another panel displaying login info that again has a "Settings" button--if so, click that "Settings" button.

What you are trying to get to is a panel that lists the following fields:

Member name
PlayOnline ID
<option to save the info>

Square Enix ID
<option to toggle the One-Time Password from the token.>

Notice the fields with an exclamation mark by them up top. Those are the POL credentials you need to make sure are in synch with the SE AM website.

(Note that the extra security password in the middle of that panel is local security. This basically password protects the game from launching and has nothing to do with the server. Think of it like a password protected zip file that require you to enter a password to view/unpack the file. This is blanked out by default.)

[Sarick]

The issue you are describing here looks like a problem with your configuration of the PlayOnline Viewer after a fresh reinstallation. In order to log on, you are required to have at least four pieces of information. Thanks To Sarick for the detail.

I know about this because it's an experience I've dealt with several times. All the ID's and passwords to remember and setup confused me several times when I setup multiple accounts.

To OP it's confusing but if the management account is wrong ID IE case sensitive etc it can error out. The reason why your old system would work on the other computer is because the POL viewer hides some of the credentials that are verified when you log on. Since you can't see them without looking deeper into the client you may be trying to log on with the same password for both the playonline account and SE management account. Lastly putting the management account in the wrong box breaks everything.

[Vestrivan]

o...m...g... I am a moron... on a long shot (in my mind), I changed one of my passwords to one of my old ones, and it worked... Thank you all for the advice and help^^.