Quote Originally Posted by Malamasala View Post
I'm pretty sure you did it correct. Pester the GMs until they help you. (Or admit the game is bugged)
He tossed a r/ex item which the NPC does not give multiple copies of before using it to enter the fight and giving it to npc... There is no bug, that's just a giant screw up.

You only need to toss one piece of AF armor to be eligible for memory reset iirc but from the sound of it you have no pieces, so the game considers you to have not done the quests, so you're just boned.