Keeley,

We appreciate your additional information, and this will definitely help us. In order for us to fully investigate this matter, however, I must ask you to provide us with steps as to how this situation is happening.
This may include an example such as:
1. Target Porter Moogle.
2. Select Trade
3. Select
4.

Does the game lag before disconnecting you? Or does the entire XBox360 freeze up completely?

By providing these details, you will better help us to investigate the matter.

Thank you, and have a good day!

~GM Baudle