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  1. #1
    Moderator Emdub's Avatar
    Join Date
    Mar 2011
    Posts
    139
    Greetings Keeley!

    Thank you for taking the time to report this concern for us! I would be more then happy to submit this for you, however, I would like to ask that you please give us some additional information on this matter. Please fill out as much as you're able from the following template for us. Upon receipt, we will submit this for review for you! Although it may seem as though this template is not necessary as it requests information related to your character specifically, the information you give might help find the exact cause as to why an issue may be happening.

    Thank you for your time and apologies for any inconvenience!

    -=Game Master Emdub=-

    Platform: X-Box 360
    ISP:
    Type of Internet Connection:
    Internet Connection Speed:
    Date & Time:
    Frequency:
    Character Name:
    Race:
    World:
    Main Job:
    Support Job:
    Area and Coordinates:
    Party or Solo:
    NPC Name: Porter Moogle
    Steps:
    1.
    2.
    3.
    <*Add more steps if necessary.>
    (0)

  2. #2
    Player Keeley's Avatar
    Join Date
    Apr 2013
    Posts
    18
    Character
    Keeley
    World
    Phoenix
    Main Class
    PLD Lv 99
    Platform: X-Box 360
    ISP: Comcast
    Type of Internet Connection: Cable Broadband; wired connection
    Internet Connection Speed: 6MB (hi-speed)
    Date & Time: Occurring since FFXI update patch on April 2nd, 2013
    Frequency: Constant.
    Character Name: Keeley
    Race: Hume
    World: Phoenix
    Main Job: effects all jobs
    Support Job: effects all sub jobs
    Area and Coordinates: all areas
    Party or Solo: solo and party/alliance
    NPC Name: Porter Moogle
    Steps:
    1. I have tried logging in on my other two characters on my same account and they have zero issues, even the one who has moogle slip 4 & 8.
    2. I have tried restarting xbox multiple times, relogging, reseting modem and routher. no effect.
    3. I have been trying to eliminate some items from my inventory and mog house to see if it is an item conflict (which i believe it to be). No change in status so far.
    4. I try not to even load my slips in my mog locker because as soon as they load, they freeze my screen.
    5. I have been investigating this problem of screen freezing on other discussion boards and with other ffxi players and many others are experiencing this problem of screen freeze on logging in and changing areas. This is in addition to the other current problem of item load lag that SE is aware of.
    <*Add more steps if necessary.>
    (0)