I dropped my Arka IV (Cure Potency +24%) by mistake. Called GM after GM and they will not replace my staff. It took me 6 months to get this staff and I dropped it by mistake. I am so upset being a member of this game since 2003 you would expect this wouldn't be a problem. The last GM I talked to said she would have a SGM contact me about my staff. This is exactly what she wrote to me.

"We cannot restore the item, it would not be a matter of trying. Please understand, though we would like to be able to recover the item, it would not be possible to recover it due to the data on the item which is not recoverable."

Which is complete stupid why not!.

WHAT CAN I DO TO GET MY STAFF BACK!