SE - Please do something about your service

[Horadrim]

You would kind of think that given the game isn't as big as it was several years ago that the congestion would never get quite this severe anymore. I guess this is good news in a way as it means a lot of people may have reactivated. Still it does demonstrate what a piece of crap Playonline was, is, and will apparently continue to be.

Thankfully its only a temporary issue, but it doesn't make it less frustrating.

Exactly what I was thinking.

Anyway. Two words for people. Manual Update.

I'm not sayin'... I'm just sayin'...

[Alhanelem]

Exactly what I was thinking.

Anyway. Two words for people. Manual Update.

I'm not sayin'... I'm just sayin'...

If you're one of those people struggling just to get it to check the version, it doesn't help much.

[Oakrest]

Loophole / Exploit =/= Fix.

A fix would remedy the problem for everyone instantaneously,.

Sounds like you've never changed a tire before. It's not gonna come served on a silver plate - or be "instantaneous" - but it's still a fix. Being 'instantaneous and for everyone' is not implied with any sort of fix. Whatever gets you down the road in my books!

I understand what you're saying, but the alternative is to wait 7 hours of constant hand holding in the download screen - it's ridiculous.

[shintorist]

When i logged in at 1:15 pm pdt my server only had 197 people listed for all areas.... Kind of sad.

[Prrsha]

This is nothing compared to the congestion that happened when ToAU came out. Took a week for them to get everything right. A single day is nothing new when it comes to an expansion.

Still... it is annoying.

There is no need for a petition or anything like that. Give it a day and it will pass. You will look back at this and hardly remember it. I hardly do with the other expansions. If you want something to complain about, there are more pressing matters like balance and gameplay that need addressing or are more petition worthy.

[Red_Mage]

Dear SE,
Please invest some time into better planning and customer support.
We really shouldn't have to wait 6+ hours to start the download process for something we are paying for.

Considering that there are Free to play games out there with much better service support, this is something you really need to look into.

You knew the date you were releasing this update. You could have taken many actions to avoid the inconvenience currently being experienced by your player base, your fans, your paying customers.

You either chose not to, which says you don't care.
Did not foresee these problems, despite 10 years of experience with the very same title, the same player base, and the same repetitive problems.

Either way, I don't think there's an excuse in 2013 for such service.

You have to understand the congestion and the fact that XI getting a new expansion and this will be bringing back a lot of old players to come try the game again. With that said you also have the servers in Japan and all the people around the world who bought the game is trying to download it at the same time. Way more leechers and only their servers are seeding. As you have said it has always been slow don't expect to even be able to play the game on the first day maybe even second while their is so much stress on the servers etc.

[Malphius]

They can have anyone mirror the patch for a day. SE's full of it. Like others have said, they have been giving us the same lines and excuses for 10 years. Have Amazon host the patch for a day. It took me about 1 minute to download the expansion. That's service.

[kallika]

so why pre-preorder a digital download if you have to wait just as long as everyone else to play the content or download it?

[RatixFarrence]

This happens on most game servers during an expansion update. I'm not surprised about this at all. Keep trying everyone.

[thinktank909]

Please change the update system in the game to the FF14 or even World of Warcraft styled updater. Be efficient on network resources and keep customers happy.