SE - Please do something about your service

[Nezha]

Best of all when you get past 5 hrs of download, game registration, and installation, Adoulin server still isn't live.... Obviously there was no point in payin the extra money to have the expansion arrive on the 26th since it looks like it won't be up until the 28th... More waiting...

[katiekat]

28th is for gmt wich is in like in like just under 3hrs from now

[Vold]

We will continue to investigate and conduct all necessary operations to fully resolve this matter.

We apologize for any inconvenience and thank you for your patience.

They have been saying this for ten years. They've had ten years to investigate and conduct all necessary operations to fully resolve this matter....that happens every single version update. At some point that PR line becomes a Goliath slap in the face to customers. That line was just reached on this day, March 27 of the year 2013.

We all know what the problem is and you're not going to spend money to fix it. Don't treat us like 5 year olds by giving us false hope. It's bad enough that it's false hope. It's even worse when we know enough about the situation and have to hear from you about your valiant efforts to solve the problem like we're little children who don't know any better. We just roll our eyes at you treating us like we don't know what the problem is

You won't improve the FFXI version update experience for us because it would cost you a few dozen thousand more dollars every year in bandwidth and server costs. Admit it, and let there be understanding and bliss between business and customer... at least if you don't count alot of feedback calling you cheap when other MMOs spend the money to ensure customers can play the service they pay for on update day.

[Jaall]

But if they upgrade the servers they wont be able to pour FFXI money into other games! We're in the wrong for expecting SE to just use FFXI money on FFXI.... It's only fair for them to abandon people who play FFXI because SE have other games to make so that they can make more money. Massive sarcasm in case anyone missed it....

[Alhanelem]

You would kind of think that given the game isn't as big as it was several years ago that the congestion would never get quite this severe anymore. I guess this is good news in a way as it means a lot of people may have reactivated. Still it does demonstrate what a piece of crap Playonline was, is, and will apparently continue to be.

Thankfully its only a temporary issue, but it doesn't make it less frustrating.

[Yrusama]

I understand that there's major congestion, but taking 30 mins just to sign onto playonline is just dumb. 4hrs later, I've downloaded 300 files and been dc'd/interrupted about 30 times.

Spent about 30 minutes on this. I managed to get through the file check twice, but haven't downloaded a single file. As much as I love the game, I have to admit SE is not putting forth enough effort to make the download clients work.

[kallika]

I'm guessing there was no need to pre-order the digital download weeks in advance...

[shintorist]

When i logged in at 1:15 pm pdt my server only had 197 people listed for all areas.... Kind of sad.

[Oakrest]

They should at least have incremental downloading working so that if you do d/c while updating you don't have to start all over again. I actually thought they did, but I've now downloaded patch.txt and 26.dat over a hundred times... let's check the files again I guess

[Horadrim]

You would kind of think that given the game isn't as big as it was several years ago that the congestion would never get quite this severe anymore. I guess this is good news in a way as it means a lot of people may have reactivated. Still it does demonstrate what a piece of crap Playonline was, is, and will apparently continue to be.

Thankfully its only a temporary issue, but it doesn't make it less frustrating.

Exactly what I was thinking.

Anyway. Two words for people. Manual Update.

I'm not sayin'... I'm just sayin'...