SE - Please do something about your service

[bigdave]

man i been to the sign in and check updates 3 times and still at 0 % and been trying since update came up so i guess its wait tell thursday and be bored as hell maybe see gi joe 2 instead

[Manux]

Well the killing thing is that they still haven't made a side program to download while playing the game they knew the updates will hit on 27/03/13.

[Sircurtis]

Look... its about time we just realize that SE only cares about RMT actions as they spend all their waking moments thinking how to combat them. Why would they care about the players.

Example:

Gathering activities in the Seekers of Adoulin expansion areas are governed by a new rule.
Continuing to gather resources in the same area will build a character's fatigue, much like fishing, but will also gradually increase the likelihood of gathering better materials.
* Moving to a new area will reset both effects.
* Fatigue recovers over time.

Its totally understood that SE is taking all our customer support reps and managment and moving them to RMT actions.
I bet thats all the staff is now. One person on the internet answering customer support and 50,000 RMT action developers.

P.S. SE just lost anouther 6 players for the expantion. We are not planning on buying it till the deep six the NEGITIVE RMT ACTIONS AGAINST THE PLAYERS!!!! Good Job SE.

[Rie]

Look... its about time we just realize that SE only cares about RMT actions as they spend all their waking moments thinking how to combat them. Why would they care about the players.

Example:


Its totally understood that SE is taking all our customer support reps and managment and moving them to RMT actions.
I bet thats all the staff is now. One person on the internet answering customer support and 50,000 RMT action developers.

P.S. SE just lost anouther 6 players for the expantion. We are not planning on buying it till the deep six the NEGITIVE RMT ACTIONS AGAINST THE PLAYERS!!!! Good Job SE.

I have no idea what you just said.

[Sircurtis]

SE needs to sell to WoW at least they got a clue!

[Phafi]

.........?

[Oceanz]

SE Problem Solving Process:

Input: Problem -> Reported? YES! -> Have to check it out? YES -> Effecting game play? YES -> Needs Technical review? YES-> Confirmed by tech team? YES ->Confirmed by Dev team? YES-> Costs Money to fix? YES -> Forward to community reps "LOL, GL"


Input: Problem -> Reported? YES! -> Have to check it out? YES -> Effecting game play? YES -> Needs Technical review? YES-> Confirmed by tech team? YES ->Confirmed by Dev team? YES-> Costs Money to fix? NO -> Forward to community reps "Tell them we will look into it and do your ninja vanishing act"

[Bahamut]

We are the Steam Engine of MMO's, chugga lugga lugga, Choooo choooo!

I think I can, I know I can, I think I can, I know we can! CHOOOO CHOOOOO!

(as your download hits 99%)

I think I can, I know I can, I know I can, I know I can! WOOOOO WOOOOO!

100%

<forums become silent again>

[wildsprite]

We are the Steam Engine of MMO's, chugga lugga lugga, Choooo choooo!

I think I can, I know I can, I think I can, I know we can! CHOOOO CHOOOOO!

(as your download hits 99%)

I think I can, I know I can, I know I can, I know I can! WOOOOO WOOOOO!

100%

<forums become silent again>

okay now I cant stop giggling, thanks XD

[Plasticleg]

Account has been "under investigation" for an account rollback in January...status was updated at the end of February and was updated again last Friday. All I can get from SE is, "it's under investigation in Japan."

Bullocks with this customer service.

TBH, this shit happens with every MMO during any major expansion or patch.