SE - Please do something about your service

[Oceanz]

SE Problem Solving Process:

Input: Problem -> Reported? YES! -> Have to check it out? YES -> Effecting game play? YES -> Needs Technical review? YES-> Confirmed by tech team? YES ->Confirmed by Dev team? YES-> Costs Money to fix? YES -> Forward to community reps "LOL, GL"


Input: Problem -> Reported? YES! -> Have to check it out? YES -> Effecting game play? YES -> Needs Technical review? YES-> Confirmed by tech team? YES ->Confirmed by Dev team? YES-> Costs Money to fix? NO -> Forward to community reps "Tell them we will look into it and do your ninja vanishing act"

[Illusion]

I love how you both decided this should be your first post.

Back in the day when I started they didn't even have a forum so hey yeah they did improve somewhat, apologies for me being so negative on my "first" post.

[Bahamut]

We are the Steam Engine of MMO's, chugga lugga lugga, Choooo choooo!

I think I can, I know I can, I think I can, I know we can! CHOOOO CHOOOOO!

(as your download hits 99%)

I think I can, I know I can, I know I can, I know I can! WOOOOO WOOOOO!

100%

<forums become silent again>

[wildsprite]

We are the Steam Engine of MMO's, chugga lugga lugga, Choooo choooo!

I think I can, I know I can, I think I can, I know we can! CHOOOO CHOOOOO!

(as your download hits 99%)

I think I can, I know I can, I know I can, I know I can! WOOOOO WOOOOO!

100%

<forums become silent again>

okay now I cant stop giggling, thanks XD

[Plasticleg]

Account has been "under investigation" for an account rollback in January...status was updated at the end of February and was updated again last Friday. All I can get from SE is, "it's under investigation in Japan."

Bullocks with this customer service.

TBH, this shit happens with every MMO during any major expansion or patch.

[Horadrim]

I understand that there's major congestion, but taking 30 mins just to sign onto playonline is just dumb. 4hrs later, I've downloaded 300 files and been dc'd/interrupted about 30 times.

I gave up, personally. I'm expecting to not be able to get on until the weekend...

It amazes me that I game that likely barely has half of its peak-years population still has these kinds of problems. There's no way in hell THAT many people came back because of Seekers.

TBH, this shit happens with every MMO during any major expansion or patch.

It does, but I remember a least being able to update Wings of the Goddess -- I got it the day it came out. Now, years later, after the game has purportedly lost a huge chunk of players you're telling me I'm dealing with congestion thats so much worse that I can't even stay connected for longer than 5 minutes? That's crazy to me. I've been playing this game for 10 years and this seems like one of the worst congestion issues.

Maybe back in my younger days I was better as picking times to update?

[Volkai]

Remember to reach deeeep back into your memories (unless you started after 2008) and remember how it was when WotG came out. Or ToAU. Or CoP. Or when the game originally came out.


This shit is normal when half of everyone that plays is 1) patching a new version update; plus 2) installing a new Expansion, plus 3) patching their freshly installed expansion.


If you started after WotG came out... welcome to the Old Normal. It's like a New Normal, except in reverse.

[Kincard]

Yes, it's always been like this, that doesn't make it any less annoying and I can't think of a single MMO that makes the client interface as horrible as XI makes theirs. XIV's was pretty terrible too but at least I could just turn it on and let it run.

If they can't fix the way the POL patcher works, they should at least make the downloader re-attempt without someone need to check the damn window every 15 minutes and clicking retry. Some of us have things to do. If congestion is the concern then just put a cooldown on retries like 5 minutes or something. I want to be able to turn on the patcher and go to sleep or go to work/school without me coming back and having it getting 0% done because they think having every single file checked before its sent is somehow is good idea. This isn't that complicated and it shouldn't be this much of a hassle to patch the game.

[katiekat]

how much gil you want to bet the game is down by tomoro for e maint?

[Horadrim]

how much gil you want to bet the game is down by tomoro for e maint?

I don't think it'll be *that* bad, but meh.