SE - Please do something about your service

[Oceanz]

Dear SE,
Please invest some time into better planning and customer support.
We really shouldn't have to wait 6+ hours to start the download process for something we are paying for.

Considering that there are Free to play games out there with much better service support, this is something you really need to look into.

You knew the date you were releasing this update. You could have taken many actions to avoid the inconvenience currently being experienced by your player base, your fans, your paying customers.

You either chose not to, which says you don't care.
Did not foresee these problems, despite 10 years of experience with the very same title, the same player base, and the same repetitive problems.

Either way, I don't think there's an excuse in 2013 for such service.

[Illusion]

I agree, its absolutely shameful it hasn't improved one bit in so many years.

[Krashport]

Kinda like letting their customers Register the Windows® PC (Digital Download) for $29.99 that only works with the base game installed. Why even give an option to install it to a new account is beyond me!, a new account wouldn't have the base game installed in the 1st place... One thing I foresee they want members to have to buy it twice for those that didn't read the fine print!

[Genoxd]

Dear SE,
Please invest some time into better planning and customer support.
We really shouldn't have to wait 6+ hours to start the download process for something we are paying for.

Considering that there are Free to play games out there with much better service support, this is something you really need to look into.

You knew the date you were releasing this update. You could have taken many actions to avoid the inconvenience currently being experienced by your player base, your fans, your paying customers.

You either chose not to, which says you don't care.
Did not foresee these problems, despite 10 years of experience with the very same title, the same player base, and the same repetitive problems.

Either way, I don't think there's an excuse in 2013 for such service.

I agree, its absolutely shameful it hasn't improved one bit in so many years.

I love how you both decided this should be your first post.

[Oceanz]

I love how you both decided this should be your first post.

They forced my hand. I usually don't care and am pretty passive. My expectations of SE were/are never high. But this is a new low, and I couldn't bite my tongue any longer.

[Illusion]

I love how you both decided this should be your first post.

Back in the day when I started they didn't even have a forum so hey yeah they did improve somewhat, apologies for me being so negative on my "first" post.

[Rie]

I understand that there's major congestion, but taking 30 mins just to sign onto playonline is just dumb. 4hrs later, I've downloaded 300 files and been dc'd/interrupted about 30 times.

[Horadrim]

I understand that there's major congestion, but taking 30 mins just to sign onto playonline is just dumb. 4hrs later, I've downloaded 300 files and been dc'd/interrupted about 30 times.

I gave up, personally. I'm expecting to not be able to get on until the weekend...

It amazes me that I game that likely barely has half of its peak-years population still has these kinds of problems. There's no way in hell THAT many people came back because of Seekers.

TBH, this shit happens with every MMO during any major expansion or patch.

It does, but I remember a least being able to update Wings of the Goddess -- I got it the day it came out. Now, years later, after the game has purportedly lost a huge chunk of players you're telling me I'm dealing with congestion thats so much worse that I can't even stay connected for longer than 5 minutes? That's crazy to me. I've been playing this game for 10 years and this seems like one of the worst congestion issues.

Maybe back in my younger days I was better as picking times to update?

[Yrusama]

I understand that there's major congestion, but taking 30 mins just to sign onto playonline is just dumb. 4hrs later, I've downloaded 300 files and been dc'd/interrupted about 30 times.

Spent about 30 minutes on this. I managed to get through the file check twice, but haven't downloaded a single file. As much as I love the game, I have to admit SE is not putting forth enough effort to make the download clients work.

[Jaall]

I've only got to the checking stage, had to go through that 3 times just to get disconnected and back to hitting retry over and over for another hour just to get the same thing