Can't Install Seekers of Adoulin

[NDSI]

Yes an US client cannot have EU expansion installed on it, and versa like other JP/EU client.. Only way to get around it is if you change your client manually in the computers register to the EU version, but yeah even tho the clients are identical, the register is what tells the game which language should be used, the installed game on your PC contains the JP/EU/NA versions regardless where you bought it.

[Carnivor]

I cant install the game either :S i got the only version available at the eu store. At the NA store the only available expansion said that it was compatible with any version of valve steam platform.

[spliffmonkey187]

I am in a similar situation to Babes on this one. I originally lived in the US and it was then that i bought the US version of FFXI. I moved to the UK but still kept my US client on my pc but obviously when the whole pol merge with square account happened i was switched to EU.

I just purchased my SoA expansion from Gameplanet and got the same error "FFXi is not installed" i suspected at that point it could not find PoL, so I did a second check and tried to reg the reg code you get with your purchase on Gameplanet on the Square account site. That gave me the error:-

"You cannot add expanded services because either the maximum number of service accounts have been added/registered or there are no service accounts to which the expanded services can be added/registered."

Now i am stuck thinking SE has still got my account registered as a US account (Due to my PoL ID) and thus even if you do manage to get the expansion to install (can probably do so by installing the associated pol client and reg hacking it) if your pol ID is recognized by SE to be a particular region; in my case US, you HAVE to buy the US version to get its reg code to reg on the square website (this will also make it easier to install the expansion with a US pol client).

In short:-

1) Check which client you have installed
2) Check on the SE website what region your POL ID is locked to
3) Yep you guessed it purchase another copy of SoA for your region (lol if you can since purchases are region locked too)
4) Attempt to register the code on the website (if it works then proceed to step 5 if not go back to 1)
5) Attempt to install SoA expansion you have downloaded (if it works go to 6 if not well.... hope tech support can help)
6) All should be fine run the game wait for servers to go live after you update.

Unless Tech support knows of some other issue that's causing this and some other solution thats pretty much the best i can tell so far. I am in the process of trying to fix it myself so will let you know if anything happens.

[Redfield]

I am having the same issue, playing through Steam and the setup claims I do not have FFXI installed. I have tried the 'fix' mentioned by the rep but it has not worked. I downloaded the EU version, is there any way to check which version I downloaded through Steam? (I should HOPE that's EU as I live in England).

[NDSI]

well Best Buy provided a EU client to my friend in the US, while the account would still be NA, therefor he needed a EU client which i sent him, that is the only other option either register change your client to a different region to install the expansion, or have someone send you the EU or NA expansion. as for the reg code well that cannot be fixed that is region locked.

[spliffmonkey187]

Just a little update, i did manage to get it to install but it took some fiddling around and i would not suggest anyone else doing this at the risk of damaging your registry.

*** Do this at your own risk its still a work in progress and the SE techs may have a better solution ****
*** Remember i have a US Pol ID and US Client installed & am attempting to install the EU SoA expansion ****
*** Also i am on a Windows 7 x64 system *****

So i got it to install by doing this:-

1) Download > Install > Update the PoL Viewer EU Client from playonline EU
2) Go to your registry > got to (for x64) HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PlayOnlineUS
3) Right click it and select Export
4) this will export the registry for playonlineUS and save it to your desktop as a .reg file
5) rename the file ffxiEU > open it in notepad > change every instance of PlayonlineUS to PlayonlineEU
i.e. HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PlayOnlineUS >>>>> HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node\PlayOnlineEU
6) Your polEU client should now be able to point to your US ffxi install
7) Now run your EU SoA installer
8) The installer now should find your FFXI install (regardless of it being an NA install)
9) Once SoA has installed you should be set, now the only problem is getting the reg code to work.

I have gotten to this point but took the extra step of then uninstalling the polEU client so that my polNA client would be back to default, but to no avail, so i am Re-installing the polNA client currrently but its having issues checking for updates, guessing the SE servers are getting hit hard by the update maybe, keep getting pol-1160 error.

[spliffmonkey187]

I have found a work around for those that are finding themselves in a similar situation as the posters in this thread. As many have posted the reg codes are region locked, so using the solution in my previous post will not really serve any purpose once the expansion goes lives as you need to have it registered as well as installed to actually access the content. That being said i made a post in another thread related to this issue.

*** Moderators might want to make sure i am not breaking any rules by posting this solution ***

go to: http://forum.square-enix.com/ffxi/th...l=1#post411353

that should help you get things working or as others have said get a friend in the US to buy it for you and give you the reg code then find a dump of the installer online somewhere and install and reg will be covered.

[Redfield]

I've given up on attempting to install SoA for now, but now cannot log in to PlayOnline viewer. Upon entering password it hangs on the 'checking version' screen then brings up POL-1160 error message repeatedly. Is this just because servers are too busy or have we got ANOTHER problem to deal with?

[spliffmonkey187]

Hiya Red , yes the servers are packed right now and thus even PoL Viewer is having issues connecting. You can still go and try follow what i posted in that link and get your correct version of the game if needed. So dont give up, get the right reg code reg it on the website and have a the installer on stand by for later today when the servers free up more.

[Redfield]

Thanks I'm really nervous about trying things like you outlined in your solution, though may well try it if I we don't find anything else out soon.

My PoL account is EU but still not sure if the version I downloaded through steam is (I originally played via EU disc back in the day, the d/loaded the Abyssea complete collection version from Steam).